FAQ

All you need to know about Falkensteiner Resort Punta Skala

For a pleasant stay in our Falkensteiner Resort Punta Skala we have summarized the most important information for you. Discover our resort in Croatia and book your dream holidays now!

From 1 April 2021, you will need a negative COVID-19 test, (antigen or PCR, not older than 48 hours), proof of vaccination or a certificate of immunity against COVID-19 to stay in one of our hotels.

In case you do not have any of the above documents, it is mandatory to undergo antigen testing at the hotel during the check-in, which we offer to all guests free of charge.

All Falkensteiner employees are regularly tested for COVID-19

Do guests have to wear orinasal masks?
Mouth-nose-protection is obligatory in Croatia in all public indoor areas, including our hotels. At your seat in the restaurant and during the consumption of food and drinks you may remove your mouth and nose protection.

What is the minimum Social distance required?
The minimum distance has to be 1,5 m as well as disinfectant dispensers with guidelines for proper hand hygiene will be ensured greatly in all public areas (SPA, restaurants, pools, beach, lobbies and other public areas).

Will programs and activities take place at the destination?
Outdoor activities are allowed and not affected by government regulations, but social distancing (especially at the beachfront) as well as practising good hygiene are desired. Sport equipment will be disinfected after each use.

Are there any changes in working hours?
No, the working hours stay the same

  • Restaurant Jadran: breakfast daily 7:30 – 11:00 | dinner daily 18:30 – 21:30
  • Fish restaurant Bracera: daily 10.00 – 23:00
  • Steakhouse Planika: daily 12:00 - 23:00
  • Spa Bistro daily: 11:00 - 19:00, food serving 12:00 - 17:00
  • Sotto Voce lounge bar: daily 8:00 - 23:00

What do i have consider when visiting the restaurant Jadran?
We ensure that the guidelines provided by the Croatian Institute for Public Health are strictly observed. In addition we have taken measures that go beyond this and assure maximum hygiene and safety. We are taking great effort to provide the usual excellent Falkensteiner service despite the necessary safety measures and to maintain the variety of our usual offers.All guidelines including regular personal hygiene (hand washing guide) are strictly controlled internally. According to current guidelines in Croatia, there are no restrictions about number of people that may sit together at the same table. Upon your arrival, a table in the restaurant will be assigned during dinner. Buffet is served regularly, all guest are kindly asked to disinfect their hands before using utensils or to use the provided disposable gloves.. Dinner is a la carte, vines and drinks will be recommended verbally by our service team.

What do I have consider when visiting the restaurant Bracera?
It is an open air restaurant, all tables will be set up according to the social distancing measures.

What do I have consider when visiting the restaurant Planika?
It is an open air restaurant, all tables will be set up according to the social distancing measures.

What do i have to consider when visiting bar?
According to CIPH recommendations it is not allowed to sit and consume drinks at the bar counter. Guest can only pick up his order at the bar and cannot stand for a longer period of time.

What do i have to consider when using Spa facilities?
When entering the Spa area to consider safety distance measures of 1,5 m and regular hand hygiene. Following the government regulations, the steam bath will not be in operation until further notice. However, the Finnish sauna will be operated, strictly following the guidelines provided by the CIPH. During pedicure and manicure treatments it is mandatory to wear orinasal masks. Water beds relaxation rooms will be closed.

What do I have to consider at pools and beach?
Social distancing (especially at the beachfront) as well as practising good hand hygiene are desired.

  • Saunas: daily 10:00 – 21:00
  • Pools: daily 06:00 – 22:00
  • Fitness: daily 06:00 – 22:00
  • Spa reception: daily 08:00 – 21:00

If I suspect to have any symptoms of the COVID 19 what do I have to do?
In that case please contact immediately our Health and Safety team (contact provided at the reception) who will take care of you further.

Is there a doctor available at the resort?
Yes, doctor is available 24/7 for phone consultations and on site daily in certain periods.

Do you check temperatures daily of your guests?
No, but we are checking our employees temperature daily.

For a pleasant stay in our Falkensteiner Hotel & Spa Iadera we have summarized the most important information for you here.

For a pleasant stay in our Falkensteiner Family Hotel Diadora we have summarized the most important information for you here.

For a pleasant stay in our Falkensteiner Premium Apartments Senia we have summarized the most important information for you here.