All you need to know about Falkensteiner Family Hotel Diadora

Discover one of the best family resorts in Croatia

For a pleasant stay in our Falkensteiner Family Hotel Diadora we have summarized the most important information for you. Find answers to your questions and book your family vacation at the Falkensteiner Family Hotel Diadora in Zadar!

  • Internet connection in room and public area
  • Free of charge use of the hotel facilities (Indoor and outdoor pool areas, saunas and steam bath, relax areas, fitness)
  • Falky Land: indoor children’s adventure world spanning two floors. Falky children’s paradise with playhouses, a sleeping area for babies, building and reading corners, a mini cinema and disco, special soft play playground for children from 0 years on, a special corner "Biberonia" for baby food preparation with microwave, watercooker and bottle warmers.
  • Water world for children with indoor pools (freshwater), children’s steam bath and iglu ¨All Season¨ multilingual child care and special children’s Animation Program for kids – entertaining sport- and show program, water games, trial sport courses, kid’s Olympics, mini disco etc.
  • "Falky swimming academy" - special swimming courses program for babies and children
  • Baby Kit (free of charge, upon availability): children trolleys, Baby bath tubs, Diaper changing
  • pads, Antialergic cover for babies, Bottle warmer, Water cooker etc.
  • Arrival and departure gift for each child on hotel reception
  • One bottle of mineral water in the room upon arrival
  • Beach bag with bath robe, beach towels and slippers available for the entire stay in the room
  • Offered Sport and Entertainment program with live music, gala dinner with traditional Dalamtian "klapa" music etc.

From 3.00 pm


Until 10.00 am

Kindly note that in Croatia all travellers need to provide an ID (Passport or ID card) at the time of check in (also children)

Early Check-In and late Check-Out

On request, depending on the availability and for an additional charge


Falkensteiner Hotels & Residences Punta Skala 
Family Hotel Diadora 
HR- 23231 Petcrance


More about location & contact

Direct Flights & Transfer Service

Direct flights from Vienna, Prague, Krakow, London, Paris and Brussels

Whether from the airport or from the bus station: request our transfer service for your individual pick-up.


The rate for the underground garage is € 9,50 per day (obligatory use if you arrive by car)
Please leave your vehicle only at the marked parking area
Vehicles that are outside of the marked area will be taken away by the towing service
The hotel is not responsible for any damages to your vehicle

Artigiani restaurant 


Daily: from 7.30 am to 10.00 am                 


Daily: from 12.30 pm to 2.00 pm             


Daily: from 6.30 pm to 9.00 pm   



Artigiani bar

Daily: from 8.00 am to 12.00 am

Oaza Poolbar

Daily: from 11.00 am to 6.00 pm* 



Acquapura SPA                    

Pool area

Daily: from 8.00 am to 9.00 pm      


Daily: from 10.00 am to 9.00 pm



Daily: from 9.00 am to 9.00 pm     



24 hours per day

* (depending on weather conditions)

According to Croatian law, smoking is prohibited in all areas in the hotel (including public areas and rooms)

You want your dog to enjoy your vacation as much as you do? In the Falkensteiner hotels we also grant your beloved four-legged friend a welcome home feeling and offer everything a dog's heart desires. We look forward to welcoming you and your faithful companion to our hotel. Your dog may accompany you in the room, lobby area and bar. However, the restaurants, pools and spa area are reserved for vacationing humans.


Per night/dog, 30€ will be charged (without food).

Veterinarian contacts

Tierarzt Zadar
Ul. Grge Novaka 11, 23000, Zadar, Kroatien

Veterinarska ambulanta Puntamika
Ul. Augusta Šenoe 38, 23000, Zadar, Kroatien (+38523333300)



Vegan, Gluten and Lactose-Free Cuisine - Holstic Wellness

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer , following general cancellation conditions shall apply:

If cancelled up to 7 days prior to arrival

No fee will be charged

If cancelled later or in case of no show - the following fee will be charged

6 days to 1 day 

75% of the total amount

In case of a no-show and early departure

No show or early departure will be charged 100% of the total amount

The percentages refer to the total amount of your stay


In the time frame from 08. July to 25. August

Cancellation until 14 days before arrival is free of charge

In case of a cancellation within 14 days before your arrival, we will charge the following cancellation fees:

13 to 7 days before arrival

45% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

On the day of arrival

100% of the total amount of the booked stay

In case of a no-show, unused rooms or an early departure

we reserve the right to charge 100% of the total amount

We recommend you to purchase travel cancellation insurance

To guarantee your booking please send us your credit card details.
Payment can be done with a bank transfer before arrival to the hotel or it can be paid directly at hotel reception,
with a guarantee of credit card details (type, credit card number and expiry date). The hotel reserves the right to preauthorize the credit card before arrival,
as well as to use it for eventual extra service charges which might occur during the stay in hotel or for any other incidentals such as damage done while staying in a hotel.

We advise you that the best way is to prepay the whole amount by bank transfer before arrival to avoid currency fluctuation.

Bank details for international transactions

Bank:  Zagrebačka banka d.d. Zagreb, Hrvatska/Croatia
IBAN:  HR18 23600001102030529

Invoice address

Punta Skala d.o.o.
Zrinsko Frankopanska 38
HR- 23000 Zadar 
OIB 02964137348 

Kindly put the reservation nr. on your transfer details

  • ATM
  • shop in Iadera
  • bike storage
  • transfer organization

There are a number of barrier-free areas in our hotels. Of course, we will also be happy to help you overcome any obstacles and assist you whenever necessary.

The following rooms of the Falkensteiner Family Hotel Diadora are accessible barrier-free:

  • Some rooms (please enquire about availability in advance) incl. special equipment, e.g. walk-in shower including shower seat, grab bars in shower and WC, wheelchair-accessible washbasin
  • Five barrier-free rooms available
  • All publicly accessible areas
  • Spa and pool area


Up to 20% Discount on SPA Treatments

Book the treatments of your choice prior to your stay to save up to -20% at our Acquapura SPAS.

Best price

Reserve your room through an official Falkensteiner booking channel for the guaranteed lowest price.

Easy protect

Book it when you make your reservation and get your money back in the event of illness.

Our voluntary flat-rate tip 

Tipping has a long tradition in the hotel and catering industry and is regarded as financial appreciation and a thank you for special service. However, the increase in cashless payments means that tipping is becoming more and more complicated. In addition, we have changed the concept in some of our hotels and included more services. This means that there is even less opportunity to tip when paying. 

After an increasing number of requests from our guests for ways to give tips in an uncomplicated way, we have created the voluntary flat-rate tip. 
With this we take the liberty of adding 10 euros per night/room to your bill as a voluntary tip, provided you were satisfied with the service. You have the option to cancel, reduce or even increase this amount at any time. Of course, you can still tip individually. 

We will inform you again in detail about our voluntary flat-rate tip at check-in and check-out and will also be happy to accept your wishes here.
This model is not only a service for our guests but also puts a smile on the faces of our staff. And we would like to thank you for this! 

Good to know
Every Falkensteiner hotel that offers the voluntary flat-rate tip has its own tip committee. The committee consists of one employee per department and decides how the money is to be distributed.