All you need to know about Falkensteiner Family Hotel Diadora

Discover one of the best family resorts in Croatia

For a pleasant stay in our Falkensteiner Family Hotel Diadora we have summarized the most important information for you. Find answers to your questions and book your family vacation at the Falkensteiner Family Hotel Diadora in Zadar!

Do guests have to wear oronasal masks?
Mouth-nose-protection is obligatory in Croatia in all public indoor areas, including our hotels. At your seat in the restaurant and during the consumption of food and drinks you may remove your mouth and nose protection.

What is the minimum social distance required?
Minimum distance has to be 1,5 m as well as disinfectant dispensers with guidelines for proper hand hygiene will be ensured in all public areas (SPA, restaurants, pools, lobbies and other public areas).

Will programs and activities take place at the destination?
Outdoor activities are allowed and not affected by government regulations, but social distancing (especially at the beachfront) as well as practising good hygiene are desired. Sport equipment will be disinfected after each use.

Are there any changes in working hours?
No
Restaurant Hedonia
breakfast 7:30 – 10:00
lunch 12:00 – 14:00
dinner 18:00 – 21:00

Fish restaurant Bracera daily 10.00 – 22:00
Steakhouse Planika: daily 12:00 - 23:00
Bar Bonaca 08:00 – 24:00

What do i have consider when visiting the restaurant Hedonia?
We ensure that the guidelines provided by the Croatian Institute for Public Health are strictly observed. In addition we have taken measures that go beyond this and assure maximum hygiene and safety. We are taking great effort to provide the usual excellent Falkensteiner service despite the necessary safety measures and to maintain the variety of our usual offers.All guidelines including regular personal hygiene (hand washing guide) are strictly controlled internally. According to current guidelines in Croatia, friends can sit at the same table. Buffet is served regularly, all guest are kindly asked to disinfect their hands before using utensils or to use the provided disposable gloves. In the restaurant and on the terrace of the restaurant the tables are set up according to the recommended social distancing. The table will be set up after guest arrival. Soft drinks, wine and beer can be taken freely by glass from contactless dispensers.

What do I have consider when visiting the restaurant Bracera?
It is an open air restaurant, all tables will be set up according to the social distancing measures.

What do I have consider when visiting the restaurant Planika?
It is an open air restaurant, all tables will be set up according to the social distancing measures.

What do I have to consider when visiting bar?
According to CIPH recommendations it is not allowed to sit and consume drinks at the bar counter. Guest can only pick up his order at the bar and cannot stand for a longer period of time.

What do i have to consider when using Spa facilities?
When entering the Spa area to consider safety distance measures of 1,5 m and regular hand hygiene. Following the government regulations, the steam bath will not be in operation until further notice. However, the Finnish sauna will be operated, strictly following the guidelines provided by the CIPH. During pedicure and manicure treatments it is mandatory to wear orinasal masks.

Saunas daily 10:00 – 21:00 the saunas will be turned on upon guest request
Pools daily 08:00 – 21:00
Fitness daily 06:00 – 21:00
Spa reception daily 08:00 – 21:00

What do I have to consider when using pools and beach?
Minimum distance has to be 1,5 m at the pool area. In the pools there will be a restriction of how many guests can be in it depending on the squared meters of the pool.

Will there be childcare?
Childcare will continue to be provided in our family hotel but in compliance with the maximum group size required by law. Childcare will be available for children aged 3-5.99 years and for children aged 6 years and older. In addition to the groups that will be looked after in the hotel, there will also be a supervised outdoor programme in nature for children from 6 years of age. We ask you always to register in advance. Soft play area, climbing wall and cinema will be closed while the measures are in place. Falkyland area will be disinfected on a more frequent basis. Children disco will take place in accordance with social distancing recommendations. Disinfectant will be available at the entrance of Falkyland as well as in childcare area.
While the measures are in place no babysitting service will be offered.
 

What do I have to consider when using kids animation?
For children who are not in childcare activities will take place outside with recommended social distancing of 1,5 meters and after each activity all equipment used will be disinfected. Being a resort of 17 hectares there is an ample space for outdoor activities.

How are you handling daily housekeeping services ?
We have a standard housekeeping procedure during these times, and also, you will be asked by reception for your housekeeping service preferences

What do I have to consider when going on excursions/boat trips?
According to government regulations, there are no specific restrictions in place that regard outdoor activities such as boat trips, excursions or rentals. Social distancing and keeping good hand hygiene is recommended.

Will there be a buffet for children again?
While the measures are in place, Falkyland restaurant will not be operational but there will be a kids menu offered on the main buffet.

Will the check-in/check-out times change?
The check-in/check-out times remain as they are at the moment and will not be changed (check-in from 3 pm, check-out until 10 am). At the check-out there will be the possibility to receive the invoice at the reception.

Can I pay cash?
Contactless payment is recommended but cash payments are also accepted.

If I suspect to have any symptoms of the COVID 19 what do I have to do?
In that case please contact immediately our Health and Safety team (contact provided at the reception) who will take care of you further.

Is there a doctor available at the resort?
Yes, doctor is available 24/7 for phone consultations and on site daily in certain periods.

Do you check temperatures daily of your guests?
No, but we are checking our employees temperature daily.
 

All group-wide corona measures can be found here.

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

  • A quarantine ordered in written form by the public health department or doctor
  • The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

  • Out of fear of infection (even with high infection numbers on site)
  • Because of the belonging to the so-called 'risk group'
  • Due to general exit limitations or travel warnings

Read more about our insurances here

Arrival

From 3.00 pm

Departure

Until 10.00 am

Kindly note that in Croatia all travellers need to provide an ID (Passport or ID card) at the time of check in (also children)

Early Check-In and late Check-Out

On request, depending on the availability and for an additional charge

Address

Falkensteiner Hotels & Residences Punta Skala 
Family Hotel Diadora 
HR- 23231 Petcrance

Contact

Tel. +43-50-991180-34
E-Mail reservations.diadora@falkensteiner.com

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

The rate for the underground garage is € 9,50 per day (obligatory use if you arrive by car)
Please leave your vehicle only at the marked parking area
Vehicles that are outside of the marked area will be taken away by the towing service
The hotel is not responsible for any damages to your vehicle

Buffet Restaurant Hedonia

Breakfast

Daily: from 7.30 am to 10.00 am                 

Lunch

Daily: from 12.30 pm to 2.00 pm             

Dinner

Daily: from 6.30 pm to 9.00 pm   

 

Bars

Bar Bonaca

Daily: from 8.00 am to 12.00 am

Oaza Poolbar

Daily: from 11.00 am to 7.00 pm* 

 

Resort Restaurants 

Fish restaurant Bracera

Daily: from 12.00 pm to 10.00 pm*

Steak house Planika

Monday to Thursday: from 4.00 pm to 0.00 am 

Saturday to Sunday: from 12.00 pm to 0.00 am

 

Acquapura SPA                    

Pool area

Daily: from 7.00 to 9.00 pm      

Fitness

Daily: from 7.00 am to 9.00 pm

Sauna 

Daily: from 10.00 am to 9.00 pm

 

Falky-Land 

Daily: from 9.00 am to 9.00 pm     

 

Reception

24 hours per day
 

* (depending on weather conditions)

According to Croatian law, smoking is prohibited in all areas in the hotel (including public areas and rooms)

Vegan, Gluten and Lactose-Free Cuisine - Holstic Wellness

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer , following general cancellation conditions shall apply:

If cancelled up to 7 days prior to arrival

No fee will be charged

If cancelled later or in case of no show - the following fee will be charged

6 days to 1 day 

75% of the total amount

In case of a no-show and early departure

No show or early departure will be charged 100% of the total amount
 

The percentages refer to the total amount of your stay

 

In the time frame from 08. July to 25. August

Cancellation until 14 days before arrival is free of charge

In case of a cancellation within 14 days before your arrival, we will charge the following cancellation fees:

13 to 7 days before arrival

45% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

On the day of arrival

100% of the total amount of the booked stay

In case of a no-show, unused rooms or an early departure

we reserve the right to charge 100% of the total amount


We recommend you to purchase travel cancellation insurance

To guarantee your booking please send us your credit card details.
Payment can be done with bank transfer before arrival to hotel or it can be paid directly at hotel reception,
with a guarantee of a credit card details (type, credit card number and expiry date). The hotel reserves the right to preauthorize the credit card before arrival,
as well as to use it for eventual extra service charges which might occur during the stay in hotel or for any other incidentals such as damage done while staying in a hotel.

Please note that in case of payment with credit card - the amount from your credit card will be taken in Kuna and it could come to some differences because of the exchange rates,
unfortunately we are not able to influence possible differences in exchange rates or credit card companies’ commissions. Prices are assigned in Euro (€).
Payments can be done with Euro (€) (with the fix currency exchange rate 7,50 Kuna), but due to Croatian law an exchange to local currency KUNA (at daily rate plus handling fee) has to be done before setting the invoice. We advice you that the best way is a prepayment of the whole amount by bank transfer before arrival to avoid currency fluctuation.

Bank details for international transactions

Bank:  Zagrebačka banka d.d. Zagreb, Hrvatska/Croatia
IBAN:  HR18 23600001102030529
SWIFT: ZABAHR2X

Invoice address

Punta Skala d.o.o.
Zrinsko Frankopanska 38
HR- 23000 Zadar 
OIB 02964137348 

Kindly put the reservation nr. on your transfer details

  • Internet connection in room and public area
  • Free of charge use of the hotel facilities (Indoor and outdoor pool areas, saunas and steam bath, relax areas, fitness)
  • Falky-Land „Little Italy“: indoor children’s adventure world spanning two floors. Falky children’s paradise with playhouses, a sleeping area for babies, building and reading corners, a mini cinema and disco, special soft play playground for children from 3 years on (children under 3 years upon request), a special baby corner for baby food preparation with microwave, watercooker and bottle warmers.
  • Falkytasia water world for children with indoor pools (freshwater), children’s steam bath and iglu ¨All Season¨ multilingual child care and special children’s Animation Program for kids from 3 years on – entertaining sport- and show program, water games, trial sport courses, kid’s Olympics, mini disco etc.
  • "Falky swimming academy" - special swimming courses program for babies and children
  • Baby Kit (free of charge, upon availability): children trolleys, Baby bath tubs, Diaper changing
  • pads, Antialergic cover for babies, Bottle warmer, Baby phones, Water cooker etc.
  • Arrival and departure gift for each child on hotel reception
  • One bottle of mineral water in the room upon arrival
  • Beach bag with bath robe, beach towels and slippers available for the entire stay in the room
  • Offered Sport and Entertainment program with live music, gala dinner with traditional Dalamtian "klapa" music etc.