All you need to know about Falkensteiner Hotel & Spa Iadera

Discover one of the best spa hotels in Croatia

For a pleasant stay in our Falkensteiner Hotel & Spa Iadera we have summarized the most important information for you. Discover our spa hotel in Croatia and book now your dream holidays!

Do guests have to wear orinasal masks?
Guests are not obligated to wear orinasal masks and/or gloves within the resort as well as in public places beyond the resort. Staff members will at all times wear orinasal masks as well as gloves in direct contact with guests when there is not any protection barrier between them. There will be orinasal masks as well as gloves available at the reception if urgent. We urge guests to pack their own masks with them. When leaving the resort it is recommended to wear a mask or a covering for the nose and mouth, but not obligatory, to keep a physical distance from others (a minimum of 1.5 meters) and to practice hand hygiene.

What is the minimum Social distance required?
The minimum distance has to be 1,5 m as well as disinfectant dispensers with guidelines for proper hand hygiene will be ensured greatly in all public areas (SPA, restaurants, pools, beach, lobbies and other public areas).

Will programs and activities take place at the destination?
Outdoor activities are allowed and not affected by government regulations, but social distancing (especially at the beachfront) as well as practising good hygiene are desired. Sport equipment will be disinfected after each use.

Are there any changes in working hours?
No, the working hours stay the same

  • Restaurant Jadran: breakfast daily 7:30 – 11:00 | dinner daily 18:30 – 21:30
  • Fish restaurant Bracera: daily 10.00 – 23:00
  • Steakhouse Planika: daily 12:00 - 23:00
  • Spa Bistro daily: 11:00 - 19:00, food serving 12:00 - 17:00
  • Sotto Voce lounge bar: daily 8:00 - 23:00

What do i have consider when visiting the restaurant Jadran?
We ensure that the guidelines provided by the Croatian Institute for Public Health are strictly observed. In addition we have taken measures that go beyond this and assure maximum hygiene and safety. We are taking great effort to provide the usual excellent Falkensteiner service despite the necessary safety measures and to maintain the variety of our usual offers.All guidelines including regular personal hygiene (hand washing guide) are strictly controlled internally. According to current guidelines in Croatia, there are no restrictions about number of people that may sit together at the same table. Upon your arrival, a table in the restaurant will be assigned during your whole stay. We have modified and adapted buffet breakfast according to CIPH where is recommended distribution of food exclusively throughout our employees (self-service for our guests is not permitted). Dinner is a la carte, vines and drinks will be recommended verbally by our service team.

What do I have consider when visiting the restaurant Bracera?
It is an open air restaurant, all tables will be set up according to the social distancing measures.

What do I have consider when visiting the restaurant Planika?
It is an open air restaurant, all tables will be set up according to the social distancing measures.

What do i have to consider when visiting bar?
According to CIPH recommendations it is not allowed to sit and consume drinks at the bar counter. Guest can only pick up his order at the bar and cannot stand for a longer period of time.

What do i have to consider when using Spa facilities?
When entering the Spa area to consider safety distance measures of 1,5 m and regular hand hygiene. Following the government regulations, the steam bath will not be in operation until further notice. However, the Finnish sauna will be operated, strictly following the guidelines provided by the CIPH. During pedicure and manicure treatments it is mandatory to wear orinasal masks. Water beds relaxation rooms will be closed.

What do I have to consider at pools and beach?
Social distancing (especially at the beachfront) as well as practising good hand hygiene are desired.

  • Saunas: daily 10:00 – 21:00
  • Pools: daily 06:00 – 22:00
  • Fitness: daily 06:00 – 22:00
  • Spa reception: daily 08:00 – 21:00

If I suspect to have any symptoms of the COVID 19 what do I have to do?
In that case please contact immediately our Health and Safety team (contact provided at the reception) who will take care of you further.

Is there a doctor available at the resort?
Yes, doctor is available 24/7 for phone consultations and on site daily in certain periods.

Do you check temperatures daily of your guests?
No, but we are checking our employees temperature daily.

Arrival

From 3.00 pm

Departure

Until 11.00 am

Kindly note that in Croatia all travellers need to provide an ID (Passport or ID card) at the time of check in (also children)

Early Check-In & late Check-Out

On request, depending on the availability 

Address

Falkensteiner Hotels & Residences Punta Skala 
Hotel & Spa Iadera 
HR-23231 Petrčane

Contact

Tel. +43-50-991180-32
E-Mail [email protected]

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

The rate for the underground garage is € 9,50 per day (obligatory use if you arrive by car)

Please leave your vehicle only at the marked parking area. Vehicles that are outside of the marked area will be taken away by the towing service.

The hotel is not responsible for any damages to your vehicle.

Restaurant

Breakfast 

Daily from 7.30 am to 11.00 am         

Dinner

Daily from 6.30 pm to 9.30 pm (subject to seasonal change)

Adriatic Asian Fusion Restaurant La Veranda    

Daily from 6.30 pm to 9.30 pm  (subject to seasonal change)

Steak House Planika

Daily from 12.00 pm to 11.00 pm 

 

Acquapura SPA

Sauna    

Daily from 10.00 am to 9.00 pm

Pools    

Daily from 6.00 am to 10.00 pm (subject to seasonal change)

Fitness

Daily from 6.00 am to 10.00 pm

Reception    

Daily from 8.00 am to 9.00 pm

 

Reception

24 hours per day

  • Welcome drink
  • Relax and unwind in our Acquapura SPA: Outdoor infinity pool, large sauna area with Finnish sauna, steam bath, panorama earth sauna with seaview, biosauna, whirlpool, Kneipp and more
  • The mysterious bathing culture of the orient: hamam bathing and relaxation area incl. pestemal towel
  • During your stay a spa bag will be at your disposal with a bathrobe, bathing shoes and bath towels
  • Daily sports programs and activities
  • Free Wi-Fi

According to Croatian law, smoking is prohibited in all areas in the hotel (including public areas and rooms), except in the cigar lounge

You want to spend a relaxing vacation with your dog and enjoy an excellent service for your fourlegged friend?

The Falkensteiner Hotels offer everything for you and your dog’s welfare.

Rate for a holiday with your dog

€ 25 per night (feed not included)

Important information

Dogs are not allowed in the hotel between 01.06. to 30.09. 

Thank you for understanding.

Unless otherwise stated in the offer, following general cancellation conditions shall apply

If cancelled up to 2 days prior to arrival

No fee will be charged 

In case of no show or early departure

100% of the total amount will be charged

 

The percentages refer to the total amount of your stay.

We recommend you to purchase travel cancellation insurance

To guarantee your booking please send us your credit card details. Payment can be done with bank transfer before arrival to hotel or it can be paid directly at hotel reception,with a guarantee of a credit card details (type, credit card number and expiry date).

The hotel reserves the right to preauthorize the credit card before arrival,as well as to use it for eventual extra service charges which might occur during the stay in hotel or for any other incidentals such as damage done while staying in a hotel.

Please note that in case of payment with credit card - the amount from your credit card will be taken in Kuna and it could come to some differences because of the exchange rates. Unfortunately we are not able to influence possible differences in exchange rates or credit card companies commissions.

Prices are assigned in Euro (€). Payments can be done with Euro (€) (with the fix currency exchange rate 7,45 Kuna), but due to Croatian law an exchange to local currency KUNA (at daily rate plus handling fee) has to be done before setting the invoice.

We advice you that the best way is a prepayment of the whole amount by bank transfer before arrival to avoid currency fluctuation.

Bank details for international transactions

Bank: Zagrebačka banka d.d. Zagreb, Hrvatska/Croatia
IBAN: HR18 23600001102030529
SWIFT: ZABAHR2X

Invoice address

Punta Skala d.o.o.
Zrinsko Frankopanska 38
HR- 23000 Zadar 
OIB 02964137348 

Kindly put the reservation nr. on your transfer details.