Your safety and health are very important to us. Therefore we have developed standards and processes together with internal and external experts to make your holiday at Falkensteiner safe, pleasant and comfortable.
For a pleasant stay in our Falkensteiner Hotel Schladming we have summarized the most important information for you. Book your accommodation for a great ski holiday in Austria now!
Due to the increased hygiene regulations and the longer period of room cleaning, we cannot provide this offer for the time being. We ask for your understanding.
According to Austrian government there is no regulation regarding the number of guests in the hotel.
For the protection and safety of all persons involved, we regret that we feel obliged to not offer this service outside the premium hotels of Falkensteiner Hotels & Residences for the time being.
You are very welcome to borrow e-bikes and Segways from us for a small additional charge. We kindly ask you to make a reservation in advance. All rental helmets, batteries and handles will be disinfected before and after the handover.
During the handover itself, our colleagues wear disposable gloves and mouth protection.
Breakfast: 07:00-10:30
Dinner: 18:30-21:00
No, according to current planning this is not necessary
Our restaurant management will be happy to welcome you every morning and evening in front of the restaurant entrance and to accompany you to a table. Please wait in advance with a marked distance to other guests. We would like to point out that due to the situation the tables are not reserved for you for the whole stay and you will therefore be seated at several different tables during your stay. We apologize in advance that - although we do our best - we cannot always take into account possible table requests at the moment.
No. We will continue to spoil you with the same great variety for the morning in the form of a varied buffet with Live-Cooking Station. So nothing stands in the way of a perfect start to an active holiday for every taste.
Within the framework of half board, our kitchen and service team will be happy to prepare a 6-course selection menu for you. Directly to your table you will be served your choice of drinks and the perfect wine recommendation as well as the starter, main course and dessert. For the main course you can choose freely and spontaneously whether it may be a fish, meat or vegetarian dish. From the buffet you are welcome to help yourself to a salad and soup buffet as well as to the crowning conclusion of the cheese buffet. In the buffet area we ask you to keep your distance and recommend that you wear a mouth-nose protection mask.
This is possible with pleasure. Here we charge a Room Service Charge of € 7,00.
For the time being, our hotel services are available exclusively for hotel guests.
We ask for your understanding that your beloved four-legged friends are not allowed in our Restaurant Steirer. However, if you would like to take your dog with you to eat, we can prepare a nice table for you in our gipfel Stüberl at our genießBAR.
daily from 10:30-00:00
In addition to a large selection of drinks we serve small snacks from our bar menu between 10.30 and 21.00 hrs.
At the moment there is no restriction on our genießBAR.
As this is an open sideboard, we ask you to take a seat at the tables in the immediate vicinity.
Indoor pool
Daily: from 6.00 am to 12.00 am
Outdoor pool
Daily: from 7.30 am to 9.00 pm
Infrared cabins and heated loungers
Daily: 06.30 am – 12.00 pm
Sauna area
Daily: from 09.00 am to 9.00 pm
Gym
Daily: 06.00 am - 12.00 am
SPA Reception
Daily: from 09.00 am to 9.00 pm
SPA treatments
Upon appointment: from 10.00 am to 9.00 pm
The Acquapura SPA area will be available to guests, subject to the legal requirements. The minimum distance as well as the maximum number of persons in saunas and pools must be observed.
We will equip various loungers with a beautifully decorated spacer and will not provide them with an upholstery so that these loungers are left free.
Since fewer couches may be used in principle to maintain the spacing, we cannot completely rule this out if the rooms are fully occupied. However, in view of the current occupancy rate and the various resting places, we are very optimistic that every guest will be able to enjoy the well-deserved relaxation phase in our Acquapura SPA after an active day.
Taking into account the statutory minimum distance regulation for baths and wellness in accordance with state-defined regulations, each guest requires 4 square metres in the saunas if they do not live in a shared household.
For this purpose, we will calculate a maximum number per guest for the respective saunas.
You will find an overview here.
You are welcome to ask our Front Office for up-to-date information at any time.
There will be a program for activities - programs in the wild (e.g. hikes) but also programs in the house with limited number of participants (depending on the space requirement).
The huts will be open again from 15 May with their regional specialities and delicacies. You can find out the exact opening times of the individual huts at the reception desk.
You are fortunate that in Schladming-Dachstein there are countless hiking trails and peaks at your feet and therefore there are no restrictions here. Should you nevertheless encounter other hikers, please keep a 1 metre safety distance and avoid them. In this way you will protect yourself and the person opposite you. In a gorge there is usually another return path. Use this if possible.
The Planaibahn kart race track cannot be opened this year. New inclusive services: Children's workshop, reopening of Schloss Großsölk and indoor swimming pool Ramsau as well as some bonus services.
Due to the current situation caused by the coronavirus and the resulting restrictions - legal and economic - we have to wait for further decisions of the federal government and the expert committees. Therefore, the currently stated opening hours and scope of services are not binding. We hope for your understanding.
Current information about Covid19 measures and the winter season 2020/21 can be found here.
Yes, the protective mask is currently mandatory on public transport.
All group-wide corona measures can be found here .
Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.
The following scenarios are covered:
When cancellations are not covered:
Read more about our insurances here.
From 3.00 pm
Early Check-in from 10.00 am:
without breakfast: € 50 per room (summer), € 80 per room (winter), only use of Acquapura SPA area (before 4.00 pm) € 15 per person
On request, depending on availability
Until 11.00 am
Late Check-Out until 6.00 pm:
€ 50 per room (summer), € 80 per room (winter), only use of Acquapura SPA area (until 6.00 pm) € 15 per person
On request, depending on availability
Falkensteiner Hotel Schladming
Europaplatz 613
AT-8970 Schladming
E-Mail: reservations.schladming@falkensteiner.com
Phone: +43 (0)368721 4911
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
Free parking on site.
Daily: from 7.00 am to 10.30 am
Daily: from 6.30 pm to 9.00 pm
Daily: from 10.30 pm to 00.00 pm
Daily: from 6.00 am to 12.00 am
Daily: from 7.30 am to 9.00 pm
Daily: 06.00 am – 12.00 am
Daily: from 09.00 am to 9.00 pm
Daily: 06.00 am - 12.00 am
Daily: from 09.00 am to 9.00 pm
Upon appointment: from 10.00 am to 21.00 pm
24 hours per day
Our “Sport. Spa. Style.” active hotel is smoke-free from November 2019. Due to the new law on the protection of non-smokers, all hotel areas are equipped as non-smoking zones. At the hotel entrance, on the room balconies as well as on the terraces at the genießBAR or in the Acquapura SPA one can still enjoy his cigarette in the fresh air undisturbed. Please note that we charge a fee of € 200,- for the smell of smoke in the room. Thank you for your understanding.
You want to spend a relaxing vacation with your dog and enjoy an excellent service for your 4-legged friend? The Falkensteiner Hotels offer everything for a dog’s welfare.
€ 20 per night (feed not included)
Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.
If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.
Unless otherwise stated in the offer , following general cancellation conditions shall apply:
If you need to change your travel plans on short notice, you may cancel your booking up to 14 days before arrival, without any penalty.
If a cancellation is made within 14 days, the hotel reserves the right to charge to following cancellation fees:
45% of the total amount of the booked stay
75% of the total amount of the booked stay
90% of the total amount of the booked stay
In case of a no-show and early departure, we reserve the right to charge 100% of the total amount.
We recommend you to purchase travel cancellation insurance.
Your room bill can be paid cash or via Maestro, VISA, Master Card, Diners Club and American Express.
Planai Hotel Errichtungs- und Betriebs GmbH
Europaplatz 613
8970 Schladming
CRN: 379022 k
Head office: Schladming
Commercial court: LG Leoben
UID-Nr.: ATU67140426
The bus fleet of the Planai-Hochwurzen railways facilitates the challenging ascent or reliably brings you back to the start of your tour.
Bushotline: +43 (0) 3687 / 22042-117
Further information on bus operation and ticket prices can be found here.