ALL YOU NEED TO KNOW ABOUT Falkensteiner Hotel Schladming

Is there the possibility for an Early Check-In and Late Check-Out?

Due to the increased hygiene regulations and the longer period of room cleaning, we cannot provide this offer for the time being. We ask for your understanding.

Is there a porterage/valet service and if so, what measures are taken here?

For the protection and safety of all persons involved, we regret that we feel obliged to not offer this service outside the premium hotels of Falkensteiner Hotels & Residences for the time being.

Are e-bikes available to me during my stay?

You are very welcome to borrow e-bikes and Segways from us for a small additional charge. We kindly ask you to make a reservation in advance. All rental helmets, batteries and handles will be disinfected before and after the handover.
During the handover itself, our colleagues wear disposable gloves and mouth protection.

What are the meal times?

Breakfast: 07:00-10:30
Dinner: 18:30-21:00

Do I have to decide before my arrival when I will come for dinner?

No, according to current planning this is not necessary

Can I choose a table as I like and will it be available for the whole stay?

Our restaurant management will be happy to welcome you every morning and evening in front of the restaurant entrance and to accompany you to a table. Please wait in advance with a marked distance to other guests. We would like to point out that due to the situation the tables are not reserved for you for the whole stay and you will therefore be seated at several different tables during your stay. We apologize in advance that - although we do our best - we cannot always take into account possible table requests at the moment.

Do I have to do without anything at your breakfast buffet?

No. We will continue to spoil you with the same great variety for the morning in the form of a varied buffet with Live-Cooking Station. So nothing stands in the way of a perfect start to an active holiday for every taste. When leaving the table and thus also in the buffet area, we kindly ask you to use the disinfectant or disposable gloves provided on site.

How can I imagine the dinner?

Within the framework of half board, our kitchen and service team will be happy to prepare a 6-course selection menu for you. Directly to your table you will be served your choice of drinks and the perfect wine recommendation as well as the starter, main course and dessert. For the main course you can choose freely and spontaneously whether it may be a fish, meat or vegetarian dish. From the buffet you are welcome to help yourself to a salad and soup buffet as well as to the crowning conclusion of the cheese buffet.
When leaving the table and thus also in the buffet area, we kindly ask you to use the disinfectant or disposable gloves provided on site.

I would like to avoid contact with people. Can I have breakfast and dinner brought to my room?

This is possible with pleasure. Here we charge a Room Service Charge of € 7,00.

Can I invite friends or family who are not staying at the hotel to dinner in your restaurant?

For the time being, our hotel services are available exclusively for hotel guests.

What measures are taken to avoid any risk of infection from the Daily Welcome (morning mail) and the daily newspapers?

For security reasons, we will not be making these printed material available for the time being.

Can I take dogs into the restaurant?

We ask for your understanding that your beloved four-legged friends are not allowed in our Restaurant Steirer. However, if you would like to take your dog with you to eat, we can prepare a nice table for you in our gipfel Stüberl at our genießBAR.

When is the genießBAR open?

daily from 10:30-00:00
In addition to a large selection of drinks we serve small snacks from our bar menu between 10.30 and 21.00 hrs.

Will there be external guests here?

At the moment there is no restriction on our genießBAR.

May I take a seat directly at the bar counter?

As this is an open sideboard, we ask you to take a seat at the tables in the immediate vicinity.

What are the opening hours of the Acquapura SPA?

Indoor pool:
Daily: from 6.00 am to 8.00 pm

Outdoor pool:
Daily: from 8.00 am to 8.00 pm
 
Infrared cabins and heated loungers:
Daily: 06.00 am – 8.00 pm
 
Sauna area:
Daily: from 10.00 am to 8.00 pm
 
Gym:
Daily: 06.00 am - 8.00 pm
 
SPA Reception:
Daily: from 10.00 am to 8.00 pm
 
SPA treatments:
Upon appointment: from 10.00 am to 7.30 pm

Opening hours for Day SPA guests
Due to the current situation, our Acquapura SPA is currently only accessible to hotel guests.

How is the minimum distance in the relaxation rooms ensured?

We will equip various loungers with a beautifully decorated spacer and will not provide them with an upholstery so that these loungers are left free.

Is it possible that I will not get a lounger?

Since fewer couches may be used in principle to maintain the spacing, we cannot completely rule this out if the rooms are fully occupied. However, in view of the current occupancy rate and the various resting places, we are very optimistic that every guest will be able to enjoy the well-deserved relaxation phase in our Acquapura SPA after an active day.

How are the distances in the saunas regulated?

Taking into account the statutory minimum distance regulation for baths and wellness in accordance with state-defined regulations, each guest requires 4 square metres in the saunas if they do not live in a shared household.
For this purpose, we will calculate a maximum number per guest for the respective saunas.

Which restaurants/cabins are currently open in the region?

You will find an overview here. 
You are welcome to ask our Front Office for up-to-date information at any time.

When will the huts open again?

The huts will be open again from 15 May with their regional specialities and delicacies. You can find out the exact opening times of the individual huts at the reception desk.

Are there any restrictions for various hikes? Where there might be too many guests and the way there and back is the same (e.g. gorges)?

You are fortunate that in Schladming-Dachstein there are countless hiking trails and peaks at your feet and therefore there are no restrictions here. Should you nevertheless encounter other hikers, please keep a 1 metre safety distance and avoid them. In this way you will protect yourself and the person opposite you. In a gorge there is usually another return path. Use this if possible.

When is the Schladming-Dachstein Sommercard valid?

The Schladming-Dachstein Sommercard is available again from 29 May.

Are there any changes to the scope of services of the Sommercard?

The Planaibahn kart race track cannot be opened this year. New inclusive services: Children's workshop, reopening of Schloss Großsölk and indoor swimming pool Ramsau as well as some bonus services.
Due to the current situation caused by the coronavirus and the resulting restrictions - legal and economic - we have to wait for further decisions of the federal government and the expert committees. Therefore, the currently stated opening hours and scope of services are not binding. We hope for your understanding.

What does the Schladming-Dachstein Region currently offer?  What restrictions must I expect at present?

You can find all the information on this here.

How is the minibar currently handled?

Currently, we have removed all products from the minibar. On request, we will gladly provide you with the desired products in your room. The billing takes place after collection and consumption of these.

All group-wide corona measures can be found here .

Arrival:

From 4.00 pm

Early Check-in from 10.00 am:
without breakfast: € 50 per room (summer), € 80 per room (winter), only use of Acquapura SPA area (before 4.00 pm) € 15 per person
On request, depending on availability

Departure:

Until 10.00 am

Late Check-Out until 6.00 pm:
€ 50 per room (summer), € 80 per room (winter), only use of Acquapura SPA area (until 6.00 pm) € 15 per person
On request, depending on availability

Address:

Falkensteiner Hotel Schladming
Europaplatz 613
AT-8970 Schladming

Contact:

E-Mail: reservations.schladming@falkensteiner.com
Phone: +43 (0)368721 4911

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

Free parking on site.

*Opening hours may vary*

Restaurant 

Breakfast

Daily: from 7.00 am to 10.30 am  

Dinner

Daily: from 6.30 pm to 9.00 pm 

Hotel bar "genießBAR"

Daily: from 10.30 pm to 00.00 pm
 

Acquapura SPA

Indoor pool

Daily: from 6.00 am to 8.00 pm

Outdoor pool

Daily: from 8.00 am to 8.00 pm

Infrared cabins and heated loungers

Daily: 10.00 am – 8.00 pm

Sauna area

Daily: from 10.00 am to 8.00 pm

Gym

Daily: 06.00 am - 8.00 pm

SPA Reception

Daily: from 10.00 am to 8.00 pm

SPA treatments

Upon appointment: from 10.00 am to 7.30 pm

Reception

24 hours per day

• Welcome drink    
• 1 bottle of mineral water in your room upon arrival
• SPA-bag with bathrobe, towels and flip-flops (during the stay)
• Free use of hotel facilities
• Acquapura SPA, combined indoor and outdoor pool with jacuzzis-loungers, heated outdoor pool, relaxation rooms, saunas, infrared cabins and fitness room 
• Tea and fresh fruits at your disposal at the SPA area 
• 20% discount on the official green fee for all 4 golf courses of the golf safari Schladming-Dachstein
• Schladming-Dachstein SummerCard with free admission to over 100 top attractions and over 100 bonus services
• 10% discount on rental of ski and snowboard equipment 
• Deposit for winter sports equipment 
• Reading corner with a tiny selection of interesting literature, newspapers and magazines 
• Parking at the hotel 
• Wifi at the whole hotel building

Our “Sport. Spa. Style.” active hotel is smoke-free from November 2019. Due to the new law on the protection of non-smokers, all hotel areas are equipped as non-smoking zones. At the hotel entrance, on the room balconies as well as on the terraces at the genießBAR or in the Acquapura SPA one can still enjoy his cigarette in the fresh air undisturbed. Please note that we charge a fee of € 200,- for the smell of smoke in the room. Thank you for your understanding.

You want to spend a relaxing vacation with your dog and enjoy an excellent service for your 4-legged friend? The Falkensteiner Hotels offer everything for a dog’s welfare.

Rate for a holiday with your dog

€ 20 per night (feed not included)

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer , following general cancellation conditions shall apply:

If you need to change your travel plans on short notice, you may cancel your booking up to 14 days before arrival, without any penalty.

If a cancellation is made within 14 days, the hotel reserves the right to charge to following cancellation fees:

13 to 7 days before arrival:

45% of the total amount of the booked stay

6 days to 1 day before arrival:

75% of the total amount of the booked stay

On the day of arrival:

90% of the total amount of the booked stay

In case of a no-show and early departure, we reserve the right to charge 100% of the total amount.

We recommend you to purchase travel cancellation insurance.

Your room bill can be paid cash or via Maestro, VISA, Master Card, Diners Club and American Express.

Planai Hotel Errichtungs- und Betriebs GmbH
Europaplatz 613
8970 Schladming
CRN: 379022 k
Head office: Schladming
Commercial court: LG Leoben
UID-Nr.: ATU67140426

The bus fleet of the Planai-Hochwurzen railways facilitates the challenging ascent or reliably brings you back to the start of your tour.
Bushotline: +43 (0) 3687 / 22042-117
Further information on bus operation and ticket prices can be found here.