All you need to know about Falkensteiner Hotel Cristallo
Discover our spa hotel in the Austrian Alps
For a pleasant stay in our Falkensteiner Hotel Cristallo we have summarized the most important information for you. Read more about it and book now your stay at our spa hotel in the Austrian Alps.
Arrival
From 3.00 pm
Departure
Until 10.00 am
Early Check-in and late Check-out
On request, depending on the availability.
We will be pleased to leave you the room until max. 5.00 pm, if available.
Please ask at the reception for the prices.
Address
Falkensteiner Hotel Cristallo
Katschberhöhe 6
A-9863 Katschberghöhe
Contact
E-Mail: reservations.cristallo@falkensteiner.com
Phone: +43 (0) 473 4319
Transfer Service
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
– You can park your car in our garage, liable for costs (€ 9 per day or € 54 per week). Please make a reservation at the reception, and if available you will get a card
for the entrance. Please take care of the size of your car (max. height 210cm). Higher cars can park in the garage of the edel:weiß residences.
– Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.
Restaurant
Breakfast buffet
Daily: from 7.30 am to 10.30 am
Lunch
Daily: from 12.00 pm to 2.00 pm
Dinner
Daily: from 6.00 pm to 8.30 pm
Bar
Summer season: daily from 12.00 pm to 12.00 am
Winter season: daily from 11.00 am to 12.00 am
Acquapura SPA
Pool area
Daily from 7.00 am to 8.00 pm
Beauty and massage
Daily: from 9.00 am to 8.00 pm
Acquapura Spa Reception
Daily: from 9.00 am to 8.00 pm
Sauna
Daily: from 10.00 am to 8.00 pm
Gym
Daily: from 8.00 am to 8.00 pm
Solarium
Daily: from 9.00 am to 8.00 pm
Kids' SPA
Children's pool
Daily: from 7.00 am to 8.00 pm
Children's sauna world
Daily: from 1.00 pm to 8.00 pm
Contact
spa.cristallo@falkensteiner.com
+43 (0)473431 9540
Falky Land
Winter season: Sunday to Friday from 9.00 am to 8.00 pm, Saturday closed
Summer season: Sunday to Friday from 9.00 am to 8.00 pm, Saturday from 10.00 am - 6.00 pm
Reception
Tuesday to Sunday 24 hours per day
Monday from 7.30 am to 10.30 pm
– Free use of our 2.000 m² Acquapura SPA Wellness and Water World, with indoor and outdoor pool, Falky's Acqua World with waterslide, fitness room
– Falky-Land with childcare from 3 years, 6 days a week
– Falky children’s SPA with children’s sauna
– Welcome drink (in winter only on Saturday)
– Wellness package with swim bag and bathrobe (hired for the duration of your stay)
– Baby equipment upon request prior to arrival
– Sports and entertainment program
– Free WiFi in rooms and the public area
Our house is a non smoking hotel. Smoking is only permitted in the outside areas.
Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.
We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.
Unless otherwise stated in the offer, following general cancellation conditions shall apply:
Up to 28 days before arrival
15% of the total amount of the booked stay
27 to 7 days before arrival
30% of the total amount of the booked stay
6 days to 1 day before arrival
75% of the total amount of the booked stay
On the day of arrival
90% of the total amount of the booked stay
In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.
Besides cash paying the EC Card is accepted as well as following credit cards: American Express, Euro/Mastercard, Diners Club and Visa.
Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.
The following scenarios are covered:
- A quarantine ordered in written form by the public health department or doctor
- The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey
When cancellations are not covered:
- Out of fear of infection (even with high infection numbers on site)
- Because of the belonging to the so-called 'risk group'
- Due to general exit limitations or travel warnings
Read more about our insurances here.
All relevant Corona measures can be found here .