All you need to know about Falkensteiner Hotel Cristallo
Discover our spa hotel in the Austrian Alps
For a pleasant stay in our Falkensteiner Hotel Cristallo we have summarized the most important information for you. Read more about it and book now your stay at our spa hotel in the Austrian Alps.
– Free use of our 2.000 m² Acquapura SPA Wellness and Water World, with indoor and outdoor pool, Falky's Acqua World with waterslide, fitness room
– Falky-Land with childcare from 3 years, 6 days a week
– Falky children’s SPA with children’s sauna
– Welcome drink
– Wellness package with swim bag and bathrobe (hired for the duration of your stay)
– Baby equipment upon request prior to arrival
– Sports and entertainment program
– Free WiFi in rooms and the public area
– Falkensteiner full board: An abundant breakfast buffet with a vital corner and a selection of gluten-free and lactose-free products, a lunchtime snack & snack in the afternoon, dinner with menu of choice, in summer season: drinks for the table (wine, beer and soft drinks) are included with lunch and dinner in the restaurant
Planning a family holiday? We are pleased to offer families attractive conditions for children. The conditions vary depending on the age of the child, the season and the room category.
Arrival
From 3.00 pm
Departure
Until 10.00 am
Early Check-in and late Check-out
On request, depending on the availability.
We will be pleased to leave you the room until max. 5.00 pm, if available.
Please ask at the reception for the prices.
Address
Falkensteiner Hotel Cristallo
Katschberhöhe 6
A-9863 Katschberghöhe
Contact:
Transfer Service
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
– You can park your car in our garage, liable for costs (€ 9 per day or € 54 per week). Please make a reservation at the reception, and if available you will get a card
for the entrance. Please take care of the size of your car (max. height 210cm). Higher cars can park in the garage of the edel:weiß residences.
– Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.
Restaurant
Breakfast buffet
Daily: from 7.30 am to 10.30 am
Lunch
Daily: from 12.00 pm to 2.00 pm
Dinner
Daily: from 6.00 pm to 8.30 pm
Bar
Daily from 11.00 am to 11.00 pm
Active Snack
Daily from 3.30 pm to 4.30 pm
Acquapura SPA
Pool area
Indoor pool
Daily: from 7.00 am to 9.00 pm
Outdoor pool
Daily: from 2.00 pm to 7.30 pm
Beauty and massage
Daily: from 10.00 am to 7.00 pm
Acquapura Spa Reception
Daily: from 9.00 am to 8.00 pm
Sauna
Daily: from 2.00 pm to 7.30 pm
Gym
Daily: from 7.00 am to 8.00 pm
Solarium
Daily: from 9.00 am to 8.00 pm
Kids' SPA
Children's pool
Daily: from 7.00 am to 8.00 pm
Children's sauna world
Daily: from 2.00 pm to 7.30 pm
Contact
spa.cristallo@falkensteiner.com
+43 (0)473431 9540
Falky Land
Childcare
Daily 9.00 am to 8.00 pm
Reception
24 hours per day
Our house is a non smoking hotel. Smoking is only permitted in the outside areas.
You want your dog to enjoy your vacation as much as you do? In the Falkensteiner hotels we also grant your beloved four-legged friend a welcome home feeling and offer everything a dog's heart desires. We look forward to welcoming you and your faithful companion to our hotel. Your dog may accompany you in the room, lobby area and bar. However, the restaurants, pools and spa area are reserved for vacationing humans.
Price
Per night/dog, 25€ will be charged (without food).
Veterinarian contacts
Dipl-TA Josef Dorfer
Stranach 492, 5582 St. Michael im Lungau (+4364777637)
Dr. Peter Wirnsperger
Bräugasse 252, 5582 St. Michael im Lungau (+4364778248)
Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.
We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.
Unless otherwise stated in the offer, following general cancellation conditions shall apply:
Up to 28 days before arrival
15% of the total amount of the booked stay
27 to 7 days before arrival
30% of the total amount of the booked stay
6 days to 1 day before arrival
75% of the total amount of the booked stay
On the day of arrival
90% of the total amount of the booked stay
In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.
Besides cash paying the EC Card is accepted as well as following credit cards: American Express, Euro/Mastercard, Diners Club and Visa.
Our hotels offer a variety of barrier-free areas. Of course, we are happy to assist you in overcoming any obstacles and will support you whenever needed.
The following areas of the Falkensteiner Hotel Cristallo are accessible without barriers:
- Selected rooms with associated outdoor areas (please inquire about availability in advance), including special features such as walk-in showers
- Lobby
- Hotel bar
- Publicly accessible wheelchair friendly restroom
- Swimming pool and sauna area
Tipping has a long tradition in the hotel and catering industry and is regarded as financial appreciation and a thank you for special service. However, the increase in cashless payments means that tipping is becoming more and more complicated. In addition, we have changed the concept in some of our hotels and included more services. This means that there is even less opportunity to tip when paying.
After an increasing number of requests from our guests for ways to give tips in an uncomplicated way, we have created the voluntary flat-rate tip.
With this we take the liberty of adding 10 euros per night/room to your bill as a voluntary tip, provided you were satisfied with the service. You have the option to cancel, reduce or even increase this amount at any time. Of course, you can still tip individually.
We will inform you again in detail about our voluntary flat-rate tip at check-in and check-out and will also be happy to accept your wishes here.
This model is not only a service for our guests but also puts a smile on the faces of our staff. And we would like to thank you for this!
Good to know
Every Falkensteiner hotel that offers the voluntary flat-rate tip has its own tip committee. The committee consists of one employee per department and decides how the money is to be distributed.
FALKENSTEINER DIRECT BOOKING BENEFITS
Up to 20% Discount on SPA Treatments
Book the treatments of your choice prior to your stay to save up to -20% at our Acquapura SPAS.
Best price
Reserve your room through an official Falkensteiner booking channel for the guaranteed lowest price.
Easy protect
Book it when you make your reservation and get your money back in the event of illness.