All you need to know about Falkensteiner Hotel Cristallo

Planning a family holiday? We are pleased to offer families attractive conditions for children. Please find an overview of our children's rates here. The conditions vary depending on the age of the child and the room booked.

• Up to 5,9 years: free
• 6 – 17,9 years: from 58,00 € per night

Arrival

From 3.00 pm

Departure

Until 10.00 am

Early Check-in and late Check-out

On request, depending on the availability. 
We will be pleased to leave you the room until max. 5.00 pm, if available. 
Please ask at the reception for the prices.

Address

Falkensteiner Hotel Cristallo 
Katschberhöhe 6
A-9863 Katschberghöhe

Contact:

More about location & contact

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

– You can park your car in our garage, liable for costs (€ 9 per day or € 54 per week). Please make a reservation at the reception, and if available you will get a card
    for the entrance. Please take care of the size of your car (max. height 210cm). Higher cars can park in the garage of the edel:weiß residences. 
– Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.

Restaurant

Breakfast buffet

Daily: from 7.30 am to 10.30 am

Lunch

Daily: from 12.00 pm to 2.00 pm

Dinner

Daily: from 6.00 pm to 8.30 pm

Bar

Summer season: daily from 12.00 pm to 11.00 pm 
Winter season: daily from 10.00 am to 11.00 pm

Acquapura SPA

Pool area

Indoor pool
Daily: from 7.00 am to 9.00 pm
Outdoor pool
Daily: from 2.00 pm to 7.30 pm

Beauty and massage

Daily: from 10.00 am to 7.00 pm

Acquapura Spa Reception

Daily: from 9.00 am to 8.00 pm

Sauna

Daily: from 2.00 pm to 7.30 pm

Gym

Daily: from 7.00 am to 8.00 pm

Solarium

Daily: from 9.00 am to 8.00 pm

Kids' SPA

Children's pool

Daily: from 7.00 am to 8.00 pm

Children's sauna world

Daily: from 2.00 pm to 7.30 pm

Contact

spa.cristallo@falkensteiner.com
+43 (0)473431 9540

Falky Land

Childcare

Son-Fri 9.00 am to 8.00 pm

Sat 9.00 am to 5.00 pm

Reception

24 hours per day

Our house is a non smoking hotel. Smoking is only permitted in the outside areas.

You want your dog to enjoy your vacation as much as you do? In the Falkensteiner hotels we also grant your beloved four-legged friend a welcome home feeling and offer everything a dog's heart desires. We look forward to welcoming you and your faithful companion to our hotel. Your dog may accompany you in the room, lobby area and bar. However, the restaurants, pools and spa area are reserved for vacationing humans.

Price

Per night/dog, 25€ will be charged (without food).
 

Veterinarian contacts

Dipl-TA Josef Dorfer
Stranach 492, 5582 St. Michael im Lungau (+4364777637)

Dr. Peter Wirnsperger
Bräugasse 252, 5582 St. Michael im Lungau (+4364778248)

MORE INFORMATION →

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.

We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer, following general cancellation conditions shall apply:

Up to 28 days before arrival

15% of the total amount of the booked stay

27 to 7 days before arrival

30% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

On the day of arrival

90% of the total amount of the booked stay

In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.

Besides cash paying the EC Card is accepted as well as following credit cards: American Express, Euro/Mastercard, Diners Club and Visa.

Tipping has a long tradition in the hotel and catering industry and is regarded as financial appreciation and a thank you for special service. However, the increase in cashless payments means that tipping is becoming more and more complicated. In addition, we have changed the concept in some of our hotels and included more services. This means that there is even less opportunity to tip when paying. 

After an increasing number of requests from our guests for ways to give tips in an uncomplicated way, we have created the voluntary flat-rate tip. 
With this we take the liberty of adding 10 euros per night/room to your bill as a voluntary tip, provided you were satisfied with the service. You have the option to cancel, reduce or even increase this amount at any time. Of course, you can still tip individually. 

We will inform you again in detail about our voluntary flat-rate tip at check-in and check-out and will also be happy to accept your wishes here.
This model is not only a service for our guests but also puts a smile on the faces of our staff. And we would like to thank you for this! 

Good to know
Every Falkensteiner hotel that offers the voluntary flat-rate tip has its own tip committee. The committee consists of one employee per department and decides how the money is to be distributed.