All you need to know about Falkensteiner Hotel Cristallo

Discover our spa hotel in the Austrian Alps

For a pleasant stay in our Falkensteiner Hotel Cristallo we have summarized the most important information for you. Read more about it and book now your stay at our spa hotel in the Austrian Alps.

– Free use of our 2.000 m² Acquapura SPA Wellness and Water World, with indoor and outdoor pool, Falky's Acqua World with waterslide, fitness room
– Falky-Land with childcare from 3 years, 6 days a week
– Falky children’s SPA with children’s sauna
– Welcome drink 
– Wellness package with swim bag and bathrobe (hired for the duration of your stay)
– Baby equipment upon request prior to arrival
– Sports and entertainment program
– Free WiFi in rooms and the public area
– Falkensteiner full board: An abundant breakfast buffet with a vital corner and a selection of gluten-free and lactose-free products, a lunchtime snack & snack in the afternoon, dinner with menu of choice, in summer season: drinks for the table (wine, beer and soft drinks) are included with lunch and dinner in the restaurant


From 3.00 pm


Until 10.00 am

Early Check-in and late Check-out

On request, depending on the availability. 
We will be pleased to leave you the room until max. 5.00 pm, if available. 
Please ask at the reception for the prices.


Falkensteiner Hotel Cristallo 
Katschberhöhe 6
A-9863 Katschberghöhe


Phone: +43 (0) 473 4319

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

– You can park your car in our garage, liable for costs (€ 9 per day or € 54 per week). Please make a reservation at the reception, and if available you will get a card
    for the entrance. Please take care of the size of your car (max. height 210cm). Higher cars can park in the garage of the edel:weiß residences. 
– Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.


Breakfast buffet

Daily: from 7.30 am to 10.30 am


Daily: from 12.00 pm to 2.00 pm


Daily: from 6.00 pm to 8.30 pm


Summer season: daily from 11.00 pm to 12.00 am 
Winter season: daily from 10.00 am to 11.00 pm


Acquapura SPA

Pool area

Daily from 7.00 am to 8.00 pm

Beauty and massage

Daily: from 10.00 am to 6.30 pm

Acquapura Spa Reception

Daily: from 9.30 am to 7.00 pm


Daily: from 14.00 am to 7.00 pm


Daily: from 7.00 am to 8.00 pm


Daily: from 9.00 am to 8.00 pm


Kids' SPA

Children's pool

Daily: from 7.00 am to 8.00 pm

Children's sauna world

Daily: from 2.00 pm to 7.00 pm

+43 (0)473431 9540


Falky Land


Mon-Fri 9.00 am to 6.00

Sat-Son 9.00 am to 5.00 pm


24 hours per day

Our house is a non smoking hotel. Smoking is only permitted in the outside areas.

You want your dog to enjoy your vacation as much as you do? In the Falkensteiner hotels we also grant your beloved four-legged friend a welcome home feeling and offer everything a dog's heart desires. We look forward to welcoming you and your faithful companion to our hotel. Your dog may accompany you in the room, lobby area and bar. However, the restaurants, pools and spa area are reserved for vacationing humans.



Per night/dog, 25€ will be charged (without food).

Veterinarian contacts

Dipl-TA Josef Dorfer
Stranach 492, 5582 St. Michael im Lungau (+4364777637)

Dr. Peter Wirnsperger
Bräugasse 252, 5582 St. Michael im Lungau (+4364778248)


Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.

We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer, following general cancellation conditions shall apply:

Up to 28 days before arrival

15% of the total amount of the booked stay

27 to 7 days before arrival

30% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

On the day of arrival

90% of the total amount of the booked stay

In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.

Besides cash paying the EC Card is accepted as well as following credit cards: American Express, Euro/Mastercard, Diners Club and Visa.

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

  • A quarantine ordered in written form by the public health department or doctor
  • The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

  • Out of fear of infection (even with high infection numbers on site)
  • Because of the belonging to the so-called 'risk group'
  • Due to general exit limitations or travel warnings

Read more about our insurances here

There are a number of barrier-free areas in our hotels. Of course, we will also be happy to help you overcome any obstacles and assist you whenever necessary.

The following rooms of the Falkensteiner Hotel Cristallo are accessible barrier-free:

  • Most of the rooms (please enquire about availability in advance)
  • Lobby
  • Bar
  • Terrace
  • "Cristallo" room in the restaurant
  • Pool (indoor and outdoor)
  • Sauna area
  • Spa reception
  • Fitness and gymnastics room
  • Panorama relaxation room


20% Discount on SPA Treatments

Book the treatments of your choice before you start your vacation to save -20% at our Acquapura SPAS.

Best price

Reserve your room through an official Falkensteiner booking channel for the guaranteed lowest price.

Easy protect

Book it when you make your reservation and get your money back in the event of illness.