All you need to know about Falkensteiner Hotel Cristallo
Discover our spa hotel in the Austrian Alps
For a pleasant stay in our Falkensteiner Hotel Cristallo we have summarized the most important information for you. Read more about it and book now your stay at our spa hotel in the Austrian Alps.
At what age must children wear mouthguards?
According to current legislation from 6 years.
Are sauna appointments assigned?
We will allocate appointments at the reception, but will not offer infusions.
Will there be two sessions during dinner?
In summer there will be one session.
Is there an access restriction for Falkyland?
There will be as much outdoor program as possible so that no restrictions are necessary.
Is there a frontcocking station?
Yes, at breakfast the hot meals, at lunch the pasta station and in the evening alternately starter and dessert will be offered at the frontcooking station.
Will there be a breakfast buffet?
In a limited form, hot dishes will be offered at the frontcooking station and packaged products will be offered at the buffet.
Will there be a children's buffet?
No, we offer a served children's menu.
Can we use the sports field (team sports)?
The sports field is used for outdoor gymnastics and yoga, not for team sports.
Can the steam bath be opened?
The steam bath will not be opened for the time being.
Can evening entertainment be offered (live music)?
Yes, with table reservations so that the minimum distance can be kept.
All group-wide corona measures can be found here .
Arrival
From 3.00 pm
Departure
Until 10.00 am
Early Check-in and late Check-out
On request, depending on the availability.
We will be pleased to leave you the room until max. 5.00 pm, if available.
Please ask at the reception for the prices.
Address
Falkensteiner Hotel Cristallo
Katschberhöhe 6
A-9863 Katschberghöhe
Contact
E-Mail: reservations.cristallo@falkensteiner.com
Phone: +43 (0) 473 4319
Transfer Service
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
– You can park your car in our garage, liable for costs (€ 9 per day or € 54 per week). Please make a reservation at the reception, and if available you will get a card
for the entrance. Please take care of the size of your car (max. height 210cm). Higher cars can park in the garage of the edel:weiß residences.
– Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.
Restaurant
Breakfast buffet
Daily: from 7.30 am to 10.30 am
Lunch
Daily: from 12.00 pm to 2.00 pm
Dinner
Daily: from 6.00 pm to 8.30 pm
Bar
Summer season: daily from 12.00 pm to 12.00 am
Winter season: daily from 11.00 am to 12.00 am
Acquapura SPA
Pool area
Daily from 7.00 am to 8.00 pm
Beauty and massage
Daily: from 9.00 am to 8.00 pm
Acquapura Spa Reception
Daily: from 9.00 am to 8.00 pm
Sauna
Daily: from 10.00 am to 8.00 pm
Gym
Daily: from 8.00 am to 8.00 pm
Solarium
Daily: from 9.00 am to 8.00 pm
Kids' SPA
Children's pool
Daily: from 7.00 am to 8.00 pm
Children's sauna world
Daily: from 1.00 pm to 8.00 pm
Contact
spa.cristallo@falkensteiner.com
+43 (0)473431 9540
Falky Land
Winter season: Sunday to Friday from 9.00 am to 8.00 pm, Saturday closed
Summer season: Sunday to Friday from 9.00 am to 8.00 pm, Saturday from 10.00 am - 6.00 pm
Reception
Tuesday to Sunday 24 hours per day
Monday from 7.30 am to 10.30 pm
– Free use of our 2.000 m² Acquapura SPA Wellness and Water World, with indoor and outdoor pool, Falky's Acqua World with waterslide, fitness room
– Falky-Land with childcare from 3 years, 6 days a week
– Falky children’s SPA with children’s sauna
– Welcome drink (in winter only on Saturday)
– Wellness package with swim bag and bathrobe (hired for the duration of your stay)
– Baby equipment upon request prior to arrival
– Sports and entertainment program
– Free WiFi in rooms and the public area
Our house is a non smoking hotel. Smoking is only permitted in the outside areas.
Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.
We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.
Unless otherwise stated in the offer, following general cancellation conditions shall apply:
Up to 28 days before arrival
15% of the total amount of the booked stay
27 to 7 days before arrival
30% of the total amount of the booked stay
6 days to 1 day before arrival
75% of the total amount of the booked stay
On the day of arrival
90% of the total amount of the booked stay
In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.
Besides cash paying the EC Card is accepted as well as following credit cards: American Express, Euro/Mastercard, Diners Club and Visa.