All you need to know about Falkensteiner Hotel Cristallo

Discover our spa hotel in the Austrian Alps

For a pleasant stay in our Falkensteiner Hotel Cristallo we have summarized the most important information for you. Read more about it and book now your stay at our spa hotel in the Austrian Alps.

Are sauna appointments assigned?

No infusions are currently offered. Limited number of people.


Will there be two sessions during dinner?

In summer there are two sessions.
At dinner: 1st session is from 05:30 pm to 07 pm and 2nd session is from 07:15 pm to 08:30 pm. The times will be announced on the arrival day at the reception.  

Is there an access restriction for Falkyland?

There will be as much outdoor program as possible. Childcare is in different groups (max. 10 children per supervisor.) Restrictions are necessary.


Is there a frontcooking station?

Yes, at breakfast the hot meals. At lunch the pasta station and in the evening alternately starter will be offered at the frontcooking station.


Will there be a breakfast buffet?

In a limited form, hot dishes will be offered at the frontcooking station and packaged products will be offered at the buffet.


Will there be a children's buffet?



Can we use the sports field (team sports)?

The sports field is used for outdoor gymnastics and yoga, also team sport is allowed.


Can the steam bath be opened?

The steam bath will not be opened for the time being.


Can evening entertainment be offered (live music)?

Yes, with table reservations so that the minimum distance can be kept.


All group-wide corona measures can be found here .


From 3.00 pm


Until 10.00 am

Early Check-in and late Check-out

On request, depending on the availability. 
We will be pleased to leave you the room until max. 5.00 pm, if available. 
Please ask at the reception for the prices.


Falkensteiner Hotel Cristallo 
Katschberhöhe 6
A-9863 Katschberghöhe


Phone: +43 (0) 473 4319

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

– You can park your car in our garage, liable for costs (€ 9 per day or € 54 per week). Please make a reservation at the reception, and if available you will get a card
    for the entrance. Please take care of the size of your car (max. height 210cm). Higher cars can park in the garage of the edel:weiß residences. 
– Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.


Breakfast buffet

Daily: from 7.30 am to 10.30 am


Daily: from 12.00 pm to 2.00 pm


Daily: from 6.00 pm to 8.30 pm


Summer season: daily from 12.00 pm to 12.00 am 
Winter season: daily from 11.00 am to 12.00 am


Acquapura SPA

Pool area

Daily from 7.00 am to 8.00 pm

Beauty and massage

Daily: from 9.00 am to 8.00 pm

Acquapura Spa Reception

Daily: from 9.00 am to 8.00 pm


Daily: from 10.00 am to 8.00 pm


Daily: from 8.00 am to 8.00 pm


Daily: from 9.00 am to 8.00 pm


Kids' SPA

Children's pool

Daily: from 7.00 am to 8.00 pm

Children's sauna world

Daily: from 1.00 pm to 8.00 pm

+43 (0)473431 9540


Falky Land

Winter season: Sunday to Friday from 9.00 am to 8.00 pm, Saturday closed
Summer season: Sunday to Friday from 9.00 am to 8.00 pm, Saturday from 10.00 am - 6.00 pm



Tuesday to Sunday 24 hours per day
Monday from 7.30 am to 10.30 pm 

– Free use of our 2.000 m² Acquapura SPA Wellness and Water World, with indoor and outdoor pool, Falky's Acqua World with waterslide, fitness room
– Falky-Land with childcare from 3 years, 6 days a week
– Falky children’s SPA with children’s sauna
– Welcome drink (in winter only on Saturday)
– Wellness package with swim bag and bathrobe (hired for the duration of your stay)
– Baby equipment upon request prior to arrival
– Sports and entertainment program
– Free WiFi in rooms and the public area

Our house is a non smoking hotel. Smoking is only permitted in the outside areas.

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.

We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer, following general cancellation conditions shall apply:

Up to 28 days before arrival

15% of the total amount of the booked stay

27 to 7 days before arrival

30% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

On the day of arrival

90% of the total amount of the booked stay

In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.

Besides cash paying the EC Card is accepted as well as following credit cards: American Express, Euro/Mastercard, Diners Club and Visa.