ALL YOU NEED TO KNOW ABOUT SCHLOSSHOTEL VELDEN

Planning a family holiday? We are pleased to offer families attractive conditions for children. Please find an overview of our children's rates here. The conditions vary depending on the age of the child and the room booked.

• up to 2,9 years: € 40,00 per night
• 3 – 9,9 years: from € 80,00 € per night
• 10 - 15,9 years: from € 120,00 € per night

Arrival

From 4.00 pm

Departure

Until 12.00 pm

Early Check-in and late Check-out

On request, depending on the availability and for an additional charge

Address

Falkensteiner Schlosshotel Velden
Schlosspark 1
A-9220 Velden am Wörthersee

Contact

More about location & contact

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Enjoy the pleasure of an exclusive shuttle service. Book your special shuttle experience.
Request transfer service here

Nearby airports

Klagenfurt: 27 km

Laibach: 97 km

Salzburg: 200 km

Venice: 260 km

Vienna: 320 km

Munich: 326 km

• Underground parking space at 24,00 € per vehicle and night
• Outdoor parking with advance reservation at 100,00 € per vehicle and day (depending on availability)
• E-charging stations are available for a fee. Please feel free to contact us at any time.

Restaurants

Castle breakfast 
7.00 a.m.  - 11.00 a.m. 

Seespitz Restaurant & Living
Daily: 11.30 a.m. - 04.30 p.m. | 05.30 p.m. - 09.20 p.m.
Kitchen: 12.00 p.m. - 04.00 p.m. | 05.30 p.m. - 08.00 p.m.

Salons Restaurant & Atelier
Temporarily closed

Beach Club
Temporarily closed

Spa Bistro
12.00 a.m.  - 6.00 p.m.

Castle Bar Charly Walker
MO - FR: 4.30 p.m. - 12.00 p.m.
SA & SO: 3:30 p.m. - 12.00 p.m.

Acquapura SPA

Pool area 

Outdoor Pool
Monday to Friday: 9.00 a.m. to 8.00 p.m.
Saturday to Sunday: 8.00 a.m.  to 8.00 p.m.

Indoor Pool
Monday to Sunday: 8.00 a.m.  to 9.00 p.m.

Mixed Sauna 

Daily: 11.00 a.m. to 9.00 a.m.

Ladies' and Men's Sauna 

Friday to Sunday: 11.00 a.m. to 9.00 p.m., and by appointment

SPA Treatments 

Daily: 9.00 a.m. to 7.00 p.m., and by appointment

Fitness Room

Open 24 hours daily

SPA Reception 

Daily from 9.00 am to 8.00 pm           
+43 (0)427452000 5303
at.fsv.spa@falkensteiner.com

Beach Club

Temporarily closed   

Reception

24 hours per day

Our hotelrooms are non-smoking establishments. Smoking is permitted on the balconies of our rooms. Kindly note that we charge a cleaning fee if you smoke in your room.
Furthermore, smoking is only permitted in our hotel in designated places, such as the smoking lounge, as well as in free areas with consideration for others.

Your dog is welcome to accompany you to the lobby, the Seespitz Restaurant & Living, the Salons Restaurant & Atelier, the Schlossbar Charly Walker and to breakfast (at the rear part of the Ballroom or at the Ballroom terrace). Please let us know in advance if you would like to bring your dog to breakfast so that we can prepare an appropriate table for you. Please note that a table on the Ballroom terrace cannot be reserved.

Unfortunately, dogs are not allowed in the wellness areas, such as the spa area and the beach club.

Price

Per night/dog, 39€ will be charged (without food).
 

Veterinarian contacts

Tierärzte Team Velden am Wörthersee
Fichtenhainstraße 1, 9220 Velden am Wörthersee 
(+43427450193)   

MORE INFORMATION →

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer, the following general cancellation conditions apply:

If you need to change your travel plans at short notice, you can cancel or change your booking free of charge up to 2 days before arrival in low season, 7 days before arrival in mid season and 14 days before arrival in high season. In case of cancellation within these 2, 7 or 14 days before arrival, the hotel reserves the right to charge 90% of the daily rate.

In case of a no-show and early departure

We reserve the right to charge 100% of the total amount

We recommend you to purchase travel cancellation insurance. 

In order to guarantee our early booking rates, we ask for a bank transfer or payment via SIX Saferpay of the total amount in Euro within seven days after the conclusion of your booking. Please state the reservation number when making a bank transfer and note that we do not accept cheques.

When booking our daily rate or arrangements, we ask you to provide us with your credit card details by means of a SIX Payment Link. Only an authorization of € 1,00 will be reserved to check the validity of the credit card. Payment is made on the spot upon departure.

Bank Details

Account holder: Falkensteiner Schlosshotel Velden GmbH
Credit institution: BKS Bank AG
Account number: 100-128780
Bank code: 17000
IBAN: AT84 1700 0001 0012 8780
SWIFT: BFKKAT2K

There are a large number of barrier-free areas in our hotels. Of course, we will also be happy to help you overcome any obstacles and assist you whenever necessary. 

The following rooms of the Falkensteiner Schlosshotel Velden are accessible barrier-free: 

• Some rooms (please enquire about availability in advance) incl. special equipment, e.g. walk-in shower, grab rails in shower and WC, emergency button in bathroom
• Lobby
• Seespitz Restaurant & Living
• Salons Restaurant & Atelier
• Beach Club
• Breakfast Room & Terrace
• Acquapura Lake SPA & SPA Bistro ( Panorama outdoor sauna excluded)

Extras: 

• Pool lift on request (indoor/outdoor).
• Wheelchair available

Tipping has a long tradition in the hotel and catering industry and is regarded as financial appreciation and a thank you for special service. However, the increase in cashless payments means that tipping is becoming more and more complicated. In addition, we have changed the concept in some of our hotels and included more services. This means that there is even less opportunity to tip when paying. 

After an increasing number of requests from our guests for ways to give tips in an uncomplicated way, we have created the voluntary flat-rate tip. 
With this we take the liberty of adding 10 euros per night/room to your bill as a voluntary tip, provided you were satisfied with the service. You have the option to cancel, reduce or even increase this amount at any time. Of course, you can still tip individually. 

We will inform you again in detail about our voluntary flat-rate tip at check-in and check-out and will also be happy to accept your wishes here.
This model is not only a service for our guests but also puts a smile on the faces of our staff. And we would like to thank you for this! 

Good to know
Every Falkensteiner hotel that offers the voluntary flat-rate tip has its own tip committee. The committee consists of one employee per department and decides how the money is to be distributed.