ALL YOU NEED TO KNOW ABOUT SCHLOSSHOTEL VELDEN

Please note that both guests and employees are required to wear masks in all publicly accessible areas within the hotel. This does not apply to guests in the Seespitz restaurants, the lounges, the castle bar, breakfast, the pool and sauna areas and the Beach Club.

Is the Beach Club open?
The Beach Club is open in all areas.

Is the SPA area completely open?
The SPA area is completely open, only the steam sauna is closed and there are no sauna infusions. The number of people allowed in the saunas, for example, or in the pool, can be found in the information provided on site.

All group-wide corona measures can be found here .

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

• A quarantine ordered in written form by the public health department or doctor
• The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

• Out of fear of infection (even with high infection numbers on site)
• Because of the belonging to the so-called 'risk group'
• Due to general exit limitations or travel warnings

Read more about our insurances here. 

Arrival

From 4.00 pm

Departure

Until 12.00 pm

Early Check-in and late Check-out

On request, depending on the availability and for an additional charge

Address

Falkensteiner Schlosshotel Velden
Schlosspark 1
A-9220 Velden am Wörthersee

Contact

E-Mail: schlossvelden@reservations.falkensteiner.com
Phone: +43 (0)427452 0000 

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

Nearby airports

Klagenfurt: 27 km

Laibach: 97 km

Salzburg: 200 km

Venice: 260 km

Vienna: 320 km

Munich: 326 km

• Underground parking space at 22,00 € per vehicle and night
• Outdoor parking with advance reservation at 50,00 € per vehicle and day (depending on availability)

Restaurants

Ballroom

Breakfast daily from 7.00 am to 11.00 am

Seespitz

Opening times (October until April)
Monday to Sunday from 11.30 am to 10.00 pm
Kitchen from 11.30 pm to 8.45 pm
Short kitchen and service break from 5.00 pm to 6.00 pm

Opening times (May until September)

Monday to Sunday from 11.30 am to 11.00 pm
Kitchen from 12.00 pm | last order: 21.45 pm
Short kitchen break from 5.00 pm to 6.00 pm

SPA Bistro

Daily open from 12.00 am to 6.00 pm

Salons Restaurant & Ateliers

Tuesday to Saturday from 18.30 pm to 9.00 pm

Schloss Bar Charly Walker

Daily from 3.00 pm to 12.00 am

 

Acquapura SPA

Pool area 

Daily from 7.00 am to 10.00 pm

Mixed Sauna 

Daily from 10.00 am to 10.00 pm

Ladies' and Gentlemen's Sauna 

Friday to Sunday from 12.00 pm to 8.00 pm

SPA treatments 

Daily from 9.00 am to 8.00 pm

Gym

24 hours per day

SPA Reception 

Daily from 9.00 am to 8.00 pm           
+43 (0)427452000 5303
at.fsv.spa@falkensteiner.com

 

Beach Club

May until 31 October, daily from 9.00 am to 8.00 pm    

 

Reception

24 hours per day

– Free use of the 3600m² Acquapura SPA & MED
– Beach Club (May until mid September) with direct lake access
– Swim bag with bathrobe, bath towels and bathing shoes to use during your stay
– Wireless LAN throughout the hotel
– Modern fitness studio with high-tech cardio equipment
– Library with a large selection of interesting reading material, daily newspapers and magazines

Our hotel is a non-smoking establishment. Smoking is permitted on the balconies of our rooms. Kindly note that we charge a cleaning fee if you wish to smoke in your room.

You want to spend a relaxing vacation with your dog and enjoy an excellent service for your four-legged friend? The Falkensteiner Hotels offer everything for a dog’s welfare.

Highlights for a holiday with your four-legged friend

– Arrival package for each dog (treats, chew bone, etc.)
– Advice on walking paths (corresponding to weather conditions)
– Dog-walking service (upon request and reservation at the reception)
– Dog blanket, towel, feeding bowl and bandana (also available for purchase)

Our four-legged friends are welcome in the guest rooms, at the lobby area, at the Schlossbar and in our Seespitz restaurant. 

Rate for a holiday with your dog

€ 35 per night (feed not included)

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer, the following general cancellation conditions apply:

If you need to change your travel plans at short notice, you can cancel or rebook your booking free of charge up to 2 days before arrival. If you cancel within 2 days before arrival, the hotel reserves the right to charge 90% of the daily rate.

In case of a no-show and early departure

We reserve the right to charge 100% of the total amount

We recommend you to purchase travel cancellation insurance. 

In order to guarantee our early booking rates, we ask for a bank transfer or payment via SIX Saferpay of the total amount in Euro within seven days after the conclusion of your booking. Please state the reservation number when making a bank transfer and note that we do not accept cheques.
When booking our daily rate or arrangements, we ask you to provide us with your credit card details by means of a SIX Payment Link. Only an authorization of € 1,00 will be reserved to check the validity of the credit card. Payment is made on the spot upon departure.

Bank Details

Account holder: Falkensteiner Schlosshotel Velden GmbH
Credit institution: BKS Bank AG
Account number: 100-128780
Bank code: 17000
IBAN: AT84 1700 0001 0012 8780
SWIFT: BFKKAT2K