All you need to know about Falkensteiner Family Resort Lido****s

Family Fun in Kronplatz

For a pleasant stay in our Falkensteiner Family Resort Lido****s we have summarized the most important information for you. Discover our family hotel and book now your family holidays!

Will there be childcare?

Childcare will continue to be provided in our family hotel but in compliance with the maximum group size required by law. We can take care of a maximum of 25 children at the same time. Childcare takes place in Falky-Land for children from 3 years of age with a great, varied indoor and outdoor program in nature. The legal minimum distance during the care as well as mask obligation for children from 6 years applies.
Due to the current situation, infant care for children aged 0-2.9 years is unfortunately not possible. Babysitting service is available on request (for a fee). The toddlers' playroom is available to parents 24 hours a day.


Will there be programmes of activities such as hiking tours?
Yes, there will be guided tours under certain safety conditions.

Is access to the fitness room still possible?
The fitness room will be open as usual.

What about the pools?
The large outdoor pool and the sunbathing lawn will be open. The indoor pool will be accessible with some limitations due to the security measures.

Will the adventure playground open and will bicycle rental still be available?
Our large adventure playground will remain accessible to everyone. We still offer bicycle and e-bike rental, however, we ask you to take your bike helmets with you if possible.


Will there be a SPA offer? What about the saunas?
There will be a limited SPA offer (e.g. some of the massages), which can only be booked with reservation. The saunas will be closed for now due to the security measures.


Will there be a breakfast buffet?
We will continue to offer a breakfast buffet, but the buffet will be subject to the obligation to wear face masks and gloves (if you do not have your own, we will be happy to provide them).

What is the general situation with the mask obligation?
In general: the mask can be taken off during the meal or while sitting at the table, but must be put on again when getting up.

Is room service offered?
Room service is offered for an additional charge.

What are the procedures in the restaurant? On the first day you will be accompanied to your table by our service staff, which you will keep for the duration of your stay. The restaurant area will be open during the regular opening hours. During the high season in August our restaurant will be open for our guests with two dinner-shifts. In this way we guarantee all our guests a pleasant, safe holiday feeling and a relaxing restaurant experience.

What are the distance regulations in the restaurant? These regulations are continuously adapted to the state or regional decrees. In order to give you an even freer holiday feeling, it will be possible from June onwards to have a fixed table for breakfast and dinner on our very popular lakeside terrace. Pure fresh air!

Is there a buffet for children? There is a children's buffet, the children can choose from the Falky Buffet or from the menu of mum and dad. There is also again the possibility to take part in the common meal with our child care


What is open in South Tyrol?
In South Tyrol the open-air swimming pools, the lakes, the alpine huts, the mountain railways, the public Transport and shops are open under certain conditions.

How is the access to the hotel regulated?
The entire hotel area is exclusively reserved for our hotel guests. There is a separate entrance for guests and staff.

How is the staff entrance regulated?
Employees enter the hotel through a separate entrance. They pass through a security station before entering the hotel and before each shift. Each employee disinfects his hands, receives a new mouth-nose protection mask and new gloves each time. The temperature is then checked and recorded. 

Is there a special room cleaning service?
Special attention has always been paid to room cleaning. During this special time this is intensified once again. In addition, each room is disinfected with a fogging device after departure and the thorough cleaning that has taken place. The room is then given a "safety lock". This seal is only broken by the guest.

Check In & Check Out

Will the check-in/check-out times change?
The check-in/check-out times remain as they are at the moment and will not be changed (check-in from 3 pm, check-out until 10 am). At the check-out there will be the possibility to receive the invoice at the reception.

Can I pay cash?
Contactless payment is recommended but cash is also no problem. Please note that the cash limit in Italy is 1.999€.


All group-wide corona measures can be found here.

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

  • A quarantine ordered in written form by the public health department or doctor
  • The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

  • Out of fear of infection (even with high infection numbers on site)
  • Because of the belonging to the so-called 'risk group'
  • Due to general exit limitations or travel warnings

Read more about our insurances here


From 3.00 pm


Until 10.00 am

Early Check-In & late Check-Out

On request, depending on availability and for an additional charge of € 40 per room


Falkensteiner Family Hotel Lido Ehrenburgerhof
Bahnhofstraße / Via Stazione 7
IT-39030 Ehrenburg/Casteldarne


Tel. +43-50-991180-54

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

Parking spaces are available at the hotel



Daily: from 7.30 am to 10.00 am


Daily: from 12.00 pm to 1.30 pm


Daily: from 3.00 pm to 5.00 pm


Daily: from 6.30 pm to 8.30 pm


Acquapura Spa

Indoor pool

Daily: from 7.00 am to 7.30 pm

Outdoor pool

In summer daily from 12.00 pm to 7.30 pm*
In winter daily from 4.00 pm to 7.30 pm*
*depending on the weather


Daily: from 2.00 pm to 7.30 pm


Daily: from 12.00 am to 7.00 pm


Daily: from 7.30 pm to 7.00 pm


Tel. +39 047456 2222



Sunday to Friday: from 2.00 pm to 10.00 pm
Saturday: from 9.00 am to 9.00pm


Sunday to Friday from 4.00 pm to 9.00 pm*
*opening hour changes reserved



Daily: from 7.00 pm to 10.00 pm

We would like to point out that due to the constantly changing COVID regulations, changes to the included services are possible. 
You will find the latest information under the item "Corona measures". 

Falkensteiner Full Board

– Welcome Home Apero with Prosecco for the parents and fruit juice for the children
– Rich breakfast buffet with many regional delicacies, local farmhouse bread, fruit juices, homemade cake and freshly prepared egg dishes at our show kitchen
– Light lunch from the buffet with antipasti, crunchy salads, Mediterranean pasta, fresh fruit and ice cream.
– Homemade afternoon cake at the hotel bar
– In winter teatime with South Tyrolean cake, hot soup and tea in the afternoon at the hotel bar.
– Evening 5-course choice of menu with Italian antipasti and salad buffet and concluding South Tyrolean cheese board
– Culinary theme evenings: South Tyrolean specialities and barbecue on the lakeside terrace on mild summer evenings, Italian evening and international buffet evening.
– Family day: family meal together
– Menus for guests with special nutritional needs due to intolerances, allergies or special wishes, so that everyone can enjoy our delicacies.
– Tea, revitalised water and fresh fruit in the sauna area 


Children and family

– Falky Land is a large, colourful children's world where children from the age of 3 are offered everything that is really fun
– Falky-Land on 2 floors with fun court and slide, softplay system, children's cinema, children's disco, play and craft corner,
    table football and many great game classics.
– Daily competent, experienced and cordial child care with an exciting, fun and instructive weekly programme as well as dinner together.
– Participation in the new nature detective camp of the family hotels South Tyrol (from mid-June)
– Drinks for the children during the childcare hours
– Falky restaurant with NEW children's breakfast and children's buffet: from carrot to pizza

For our toddlers up to 3 years old

– Baby land with playroom, crab corner, baby and toddler toys and cot. Accessible all day under parental supervision.
– Experienced baby and toddler care in Baby Land for children from 4 months to 3 years (6 times a week)
– Baby kitchen with kitchenette, microwave, electric kettle and fridge with fresh milk (open 24h)
– Baby food à la carte: daily changing choice of menu for children from 11 months to 3 years, fruit break from HIPP for our little guests
– Baby equipment: free rental of cot, changing mattress, baby bath, baby monitor, buggy, backpack, highchair, bottle warmer, diaper bucket, sterilizer and potty


Experience the summer

– Our own natural lake with new adventure raft, separate paddling area for children and large sunny meadow.
– Exciting adventure playground with illuminated small field football pitch, slackline, outdoor table tennis and climbing course.
– Small children's area with play equipment and water play directly on the lake
– Italian flair on our Piazzetta with a coffee at the lake
– Rental of city bikes, mountain bikes and e-bikes for adults and NEW also e-bikes for children from 10 years (e-bikes and adult bikes for a fee)
    with helmets for adults and children for bike excursions in the region.
– New, even more varied activity and sports programme with summer family hikes, cycling excursions and exciting activities
– Guided family hikes with our active guide Veit with a free aperitif at the hut.
– Family day: common games in the hotel park
– Interactive hiking map with tour tips for download
– Premium partner hotel in the Golf Club Pustertal with many advantages like introductory golf for those interested.
– Holidaypass Premium: Participation in the children's and activity programme of the region


Experience the winter

– Family ski day, family games in the evening and family programme with our animator/active guide
– In the winter wonderland: dreamy illuminated hotel park with ice rink
– Skiing at Kronplatz, the No. 1 ski mountain in South Tyrol: free ski shuttle every half hour directly in front of the hotel.
– Children's ski school in the hotel (for a fee)
– Ski rental in the hotel (for a fee)
– Rental of toboggan, skates and snowtube for the children
– Interactive hiking map with tour tips for download
– Holidaypass Premium: Participation in the children's and activity programme of the region


Family Wellness

– Relaxation and well-being in our wellness and water world Acquapura SPA on 2.000 m² with heated indoor pool, year-round heated panorama outdoor pool,
    small children's pool and whirlpool.
– Sauna landscape with Finnish sauna, herbal sauna, steam bath and outdoor area
– Fitness and gymnastics area with panoramic view of the lake
– Massage and cosmetics area with a variety of beneficial applications (for a fee)
– Natural cosmetics line Pharmos Natur
– Heated paddling pool for children directly at the lake
– Extended family Kneipp garden in our hotel park with arm bath, water treading, facial bath, herb garden and barefoot path
– Bath bag for adults with cuddly bathrobe, bath shoes and towels for hire during your stay
– Bathing equipment for children with new Falky flipflops, cuddly children's bathrobes (on loan) as well as swim wings and swim nappies (against charge)
– Sauna infusions with our infusion master Veit
– Family sauna in the afternoon
– Pilates and gymnastics with Veit


Entertainment programme

– In the evening: extensive and alternating entertainment programme such as piano bar, live music acts, romantic lantern hike
– children's evening programme with children's disco, magic show, cocktail evening with pirate show, folk dance performance
– Family day: family evening in the fireplace room with wheel of fortune, balloon modelling, popcorn and our new photo box
– Cosy hotel library and reading room with lots of reading material for browsing as well as regional and international daily newspapers
– Large selection of card and board games


Other at the hotel

– Wifi in the rooms and reception area as well as in the hotel park and swimming pool
– Interactive system with all information about the hotel and the region
– Digital concierge: NEW guest service with SuitePad in each room
– Parking space for your bike and golf equipment
– Ski room
– Laundry and drying room (for a fee)
– Parking directly at the hotel
– Charging station for electric cars
– Holidaypass Premium - mobile on the move with the whole family: use of all public transport in South Tyrol and extensive programme of activities


For fee

In the hotel

– Wellness and beauty treatments in the wellness area, families SPA, according to price list [Link]
– Natural cosmetics line Pharmos Natur
– Babysitting
– Various utensils for children: swimming wings, swimming tyres etc.
– Nature detective camp
– Washing machine and dryer use, laundry service
– Bicycle rental with a large selection of high-quality children's and adult bicycles, mountain bikes and bicycle accessories especially for families.
– Transfers

With local providers

– Rafting, canyoning, paragliding, golf, minigolf, tennis, high ropes course
– Ski kindergarten and ski school
– Cross-country ski rental
– Horse-drawn sleigh ride, etc.

Our hotel is a non smoking hotel. Smoking is only permitted in the outdoor areas

Pets are not permitted.

For holiday with dogs have a look at our dog friendly hotels:

  • Schlosshotel Velden
  • Hotel Sonnenalpe
  • Hotel Schladming
  • Balance Resort Stegersbach
  • Hotel & Asia Spa Leoben
  • Hotel Maria Prag
  • Hotel Bratislava
  • Hotel & Spa Iadera
  • Premium Apartments Senia
  • Apartments Lake Garda
  • Hotel & Spa Anterselva

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer, following general cancellation conditions shall apply:

Until 28 days before arrival

15% of the total amount

27 days to 7 days before arrival

30% of the total amount

6 days to 1 day before arrival

75% of the total amount

In case of a no-show and early departure

On the day of arrival, in case of a no-show, unused rooms or an early departure we reserve the right to charge 100% of the total amount
We recommend you to purchase travel cancellation insurance

Your room bill can be paid cash, with your bank card, VISA or Master Card

Additional fees

Single room surcharge from € 30 / night
Ferragostozuschlag € 50 (from 14 years)
New Year's Eve surcharge € 60 (from 14 years)
Local tax € 2,10 per person (from 14 years) / day. 
This will be invoiced on site

Payment conditions

As soon as your reservation has been confirmed, it is required an advanced payment of 15% of the total amount. Your booking will be guaranteed by this deposit. The rest of your bill will be paid on-site in the hotel. Short term or last minute bookings need a credit card guarantee. 

Bank data

Cassa di Risparmio S.p.a. – Sede Brunico
IBAN: IT61Q0604558240000005004831