ALL YOU NEED TO KNOW ABOUT Hotel & Spa Jesolo

Activities

Is access to the fitness room still possible?

The fitness room will be open normally.

What about the swimming pools?

The swimming pools are open and accessible according to the legal requirements and the social distancing measures in force.

Will bicycle rental still be available?

The hotel regularly offers bicycle rental service, free of charge.

Will there be childcare?

Assistance for children will continue to be offered in our hotel, but in compliance with the maximum group size required by law. It will be available for children ages 3 and up.
Due to the current situation, childcare for children aged 0 to 2.9 is unfortunately not possible. Babysitting is available on request (for a fee).

SPA

Will there be a SPA offer? What about the saunas?

The SPA services are normally provided within the 8 cabins dedicated to treatments and massages, upon reservation, available also fore not residendential guests. The saunas are currently closed due to current regulations.

Restaurant

Will there be a buffet breakfast?

The hotel offers a served buffet breakfast, where you will be required to wear masks (if you don't have one, we will be happy to provide it).

What are the rules for using the mask?

In general: the mask can be removed during the meal or seated at the table, but must be put back on when getting up.

Is room service offered?

Room service is offered for a fee.

What are the procedures in the restaurant?

Every day our hostesses are happy to accompany you to the table. The restaurant area will be open during the usual hours. There will be no turns or rotation. Reservations at Lunch and Dinner for not residential guest are welcome.

Is there a buffet for children?

For children there is a rich a la carte menu.

General

How is access to the hotel regulated?

The whole area of the hotel is reserved exclusively for our guests. There is a separate entrance for guests and staff.

How is the entry of staff regulated?

Employees enter the hotel through a separate entrance. They go through a security station before entering the hotel and before each shift. Each employee disinfects their hands, each time receives a new protective mask for the nose and new gloves. The temperature is then checked and recorded.

Is there a special room cleaning service?

Particular attention has always been paid to the cleaning of the rooms, which in these months will even be intensified. In particular, each room after each departure receives a thorough cleaning, with scrupulous disinfection and sanitization.

Check In and Check Out

Will check-in and check-out times change?

The check-in / check-out times remain unchanged and will not be changed (check-in from 15.00, check-out at 11.00) On departure there will be the possibility of receiving the invoice at the reception.

Can I pay in cash?

Yes, we still recommend contactless payment, but cash is also expected. We remind you that the limit in Italy is € 2,999.

All group level crown sizes are found here.
 

All group-wide corona measures can be found here .

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

• A quarantine ordered in written form by the public health department or doctor
• The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

• Out of fear of infection (even with high infection numbers on site)
• Because of the belonging to the so-called 'risk group'
• Due to general exit limitations or travel warnings

Read more about our insurances here. 

On your arrival:

We are happy to have your room prepared latest by 3.00 pm.

On your departure:

We kindly ask you to leave the room by 11.00 am on your departure day.

Should you require a late check-out please contact our front desk team.

Address:

Falkensteiner
Hotel & Spa Jesolo
Piazza Le Corbusier 6
IT-30016 Lido di Jesolo (Venezia)

Contact:

Phone: +43-50-991180-63

E-Mail: reservations.jesolo@falkensteiner.com

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

Parking in front of the entrance is only possible for check-in and check-out.

Garage parking for a fee (12€ per day) . The garage can be accessed with your key card issued at front desk.

Kindly advise if you want our valet staff to park your car in the underground garage. You can collect your car keys at the reception.

Restaurants

Breakfast

Daily: from 7.00 am to 11.00 am

Dinner

Daily: 6.30 pm to 10.00 pm

Flamingo Pool & Beach Bar from May to September

Daily: from 10.30 am to 6.30 pm

Large Snack menu

Daily: from 10.30 am to 6.30 pm

Small Snack menu

Daily: from 6.30 pm to 11.00 pm

Private Beach Service

Daily: from 10.30 am to 6.30 pm

Miami Bar (Summer)

Daily: from 6.30 pm to 0.00 am

Miami Bar  (from mid-September)

Daily: from 11.00 am to 0.00 am

Roomservice

Large Snack menu: from 7.00 am to 11.00 pm
Small Snack menu: from 11.00 pm to 07.00 am

 

Acquapura SPA

Outdoor pool

Daily: from 8.00 am to 8.00 pm

Indoor pool

Daily: from 8.00 am to 8.00 pm

Whirlpool 08.

Daily: from 8.00 am to 8:00 pm

Sauna

Daily: from 8.00 am to 9.00 pm

Turkish bath

Daily: from 8.00 am to 9.00 pm

Fitness

Gym open daily. from 6.00 am to 10.00 pm

Reception 

Daily: from 9.00 am to 8.00 pm  
 

Falky Land 

Animation from July until September

Monday to Saturday: from 9.00 am to 9.00 pm

• 1500m² Acquapura SPA wellness area with 29 degrees warm indoor, outdoor pool and heated whirlpool ( 32 degrees, all year-round)
• Private lounge area on the beach with bar service
• 2 sun beds and one umbrella per room
• Child care in Falky land from 3 years
• Free WiFi in the rooms and all public areas and on the beach

We kindly ask you to consider that all areas in the hotel are non-smoking, except open spaces and terraces.

On the first floor you can find our cigar lounge.

Pets are not permitted.

For holiday with dogs have a look at our dog friendly hotels:

• Schlosshotel Velden
• Hotel Sonnenalpe
• Hotel Schladming
• Balance Resort Stegersbach
• Hotel & Asia Spa Leoben
• Hotel Maria Prag
• Hotel Bratislava
• Hotel & Spa Iadera
• Premium Apartments Senia
• Apartments Lake Garda
• Hotel & Spa Anterselva

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Unless otherwise stated in the offer, following general cancellation conditions shall apply:

If you need to change your travel plans on short notice, you may cancel your booking up to 3 days before arrival, without any penalty. If a cancellation is made within 3 days, the hotel reserves the right to charge to following cancellation fees:

3 to 2 days before arrival: 

20% of the total amount of the booked stay

1 day before arrival or on the day of arrival: 

100% of the total amount of the booked stay

In case of a no-show, not used rooms and early departure, we reserve the right to charge 100% of the total amount.

We recommend you to purchase travel cancellation insurance.

We accept the following credit cards: Visa, MasterCard, American Express and Diners.

Kindly note that, according to the Italian law, for European citizens we can accept cash payments for a maximum of € 2.999,99  per stay.