Falkensteiner Easy Protect

For your best travel flexibility

Arriving on vacation - physically and emotionally - feeling good and not having to worry about anything. A philosophy that is lived at Falkensteiner and contributes significantly to the welcome home feeling in the Hotels & Residences. The anticipation of your vacation should not be dampened by any unplanned incidents. Unfortunately, a valid reason can suddenly arise that prevents you from starting your trip - so that this possible circumstance does not cause you any additional worries, we offer you our Easy Protect package for maximum flexibility. This allows you to cancel your vacation free of charge up to the day of arrival if any of the reasons listed below arise. Your well-being is close to our heart!

Conditions

Sudden illness before arrival

Sudden illness (incl. COVID-19) with a medical certificate, spontaneous pregnancy complications, short-term hospitalization not known/planned at the time of booking

Time of cancellation
Until the day of arrival at the latest, in case of notification after that the conditions declared in the booking confirmation apply

Time of claim submission
Up to 14 days after the planned date of arrival at the latest Official sick note or hospital confirmation

Necessary documents
Official sick note or hospital confirmation

Quarantine

Obligatory quarantine in the home country after return journey/in the destination country/quarantine due to K1 contact tracing

Time of cancellation
Until arrival date at the latest

Time of claim submission
Until 14 days after planned date of arrival at the latest

Necessary documents
Official confirmation from the Ministry of Social Affairs/Foreign Office (screenshot with date stamp)

Sudden illness during your stay

Time of cancellation
Sudden COVID-19 illness during stay and resulting early departure

Time of claim submission
Up to 7 days after departure at the latest

Necessary documents
Official sick note or hospital confirmation

Frequently Asked Questions

FAQ

The Easy Protect package can only be booked up to 48h after the reservation has been made. If you add it to your booking after this period, it will not be valid.

You can add the desired package yourself directly when booking via our homepage. If the booking is made directly in our reservation, Easy Protect can also be added to your room reservation here.

You will receive a secure payment link within 72 hours of completing your booking. If credit card details are submitted within a maximum of 48 hours, Easy Protect is activated and cannot be cancelled. Please note that you will not receive a payment reminder. If you fail to pay for the package on time, the entitlement to this service will automatically expire.

As soon as it is apparent that you will not be able to arrive - at the latest by the scheduled arrival date - the hotel requires this information. Please note that the hotel cannot provide any information regarding the refund process, this is handled by our Easy Protect department. You will submit the refund request with all the necessary information and documents within the prescribed period exclusively via www.falkensteiner.com/easy-protect. We ask for your understanding that a telephone transmission is not valid and also cannot be accepted in writing via e-mail.

For every person for whom this trip was booked.

If we do not receive the necessary documents within the specified time, the cancellation conditions that were sent in the reservation confirmation will be applied.

Preventing the trip due to complications of illnesses known at the time of booking, illness without a medical certificate, cancellation due to hospitalization known at the time of booking, illness or death of relatives who would not have participated in the trip.

Cancellation in case of mandatory quarantine is valid only if it was not known at the time of booking. Cancellations due to additional costs caused by testing will not be accepted as a reason. In case of refusal of mandatory testing and resulting departure, cancellation costs will not be covered - the hotel has the right to retain 100% of the cost of stay.

Early departure due to COVID-19 illness on site will be confirmed free of charge only if no symptoms were present/no illness was known at the time of booking/arrival.

Accidents and illnesses (except COVID-19) of any kind on site are excluded.

Please note that a refund of the price of the Easy Protect package is not possible, regardless of the rate booked.

This payment guarantees that you will be able to cancel/get your deposit back free of charge in case of the above reasons. Accordingly, the payment for Easy Protect is non-refundable, regardless of the chosen booking conditions.

Request Form

Falkensteiner Easy Protect

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