Do guests have to wear orinasal masks?
Guests are not obligated to wear orinasal masks and/or gloves within the resort as well as in public places beyond the resort, but is recommended. Staff members will at all times wear orinasal masks/visiers as well as gloves in direct contact with guests when there is not any protection barrier between them. There will be orinasal masks as well as gloves available at the reception if urgent. We urge guests to pack their own masks with them. When leaving the hotel it is obligatory to wear a mask or a covering for the nose and mouth in all public places like shoping center, museums, cosmetical/hairdresses salons, pharmacies, public transports like buses, taxi, etc..
What is the minimum Social distance required?
The minimum distance has to be 2 m as well as disinfectant dispensers with guidelines for proper hand hygiene will be ensured greatly in all public areas (SPA, restaurants, lobbies and other public areas).
What do I have consider when visiting the restaurant?
We ensure that the guidelines provided by the Serbian Institute for Public Health are strictly observed. In addition we have taken measures that go beyond this and assure maximum hygiene and safety. We are taking great effort to provide the usual excellent Falkensteiner service despite the necessary safety measures and to maintain the variety of our usual offers. All guidelines including regular personal hygiene (hand washing guide) are strictly controlled internally. According to current guidelines in Serbia, friends/family can sit at the same table. We have modified and adapted our buffet service according to IZJZSR where is recommended distribution of food exclusively throughout our employees (self-service for our guests is not permitted). In the restaurant and on the terrace the tables are set up according to the recommended social distancing. The table will be set up after guest arrival. Soft drinks can be taken freely by glass from contactless dispensers. The masks are not requied at the restoran.
What do I have to consider when visiting bar?
According to IZJZSR recommendations it is not allowed to sit and consume drinks at the bar counter. Guest can only pick up his order at the bar and cannot stand for a longer period of time.
What do I have to consider when using Spa facilities?
When entering the Spa area to consider safety distance measures of 2 m and regular hand hygiene. Following the government regulations, the steam bath will not be in operation until further notice. However, the Finnish sauna will be operated, strictly following the guidelines provided by the IZJZSR. 6.
Will programs and activities take place at the destination?
Outdoor activities are allowed and not affected by government regulations, but social distancing as well as practising good hygiene are desired. Sport equipment will be disinfected after each use.
How are you handling daily housekeeping services?
We have a standard housekeeping procedure during these times, and also, you will be asked by reception for your housekeeping service preferences. The cleaning is available reglularly, but can be done more or less frequent upon request.
What do I have to consider when going on excursions?
According to government regulations, there are no specific restrictions in place that regard outdoor activities such as excursions or rentals. Social distancing and keeping good hand hygiene is recommended as well as wearing protective mask. It is obligatory in all closed space on the territory of Belgrade
Will the check-in/check-out times change?
The check-in/check-out times remain as they are at the moment and will not be changed (check-in from 2 pm, check-out until 12 am). At the check-out there will be the possibility to receive the invoice at the reception.
Can I pay cash?
Contactless payment is recommended but cash payments are also accepted.
If I suspect to have any symptoms of the COVID 19 what do I have to do?
In that case please contact immediately our Health and Safety team (contact provided at the reception) who will take care of you further.
Is there a doctor available in the hotel?
No, but we have medical support from the local hospital.
Do you check temperatures daily of your guests?
No, but we are checking our employees temperature daily.
Restaurant: 7 am till 11 pm at the moment
Lobby bar: 8 am till 1am at the moment
Room service: 8 am till 11 pm
Lobby bar from 08 am till 11 pm
SPA reception: 7 am till 10 pm
Gym: 6 am till 10 pm
Saunas: 8 am till 10 pm
Steam bath is not allowed
Hotels reception 24/7
All group-wide corona measures can be found here .
From 2.00 pm
Until 12.00 pm
Early Check-in und late Check-out
On request, depending on availability.
Falkensteiner Hotel Belgrade
Bulevar Mihaila Pupina 10K
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
In areas surrounding the hotel, a city parking fee must be paid. The hotel offers the use of a garage, which is a charged service. For detailed information, please contact the reception desk.
Daily: from 6.30 am to 11.30 pm
Mondat to Friday: from 6.30 am to 10.30 am
Saturday, Sunday and during holidays: from 6:30 am to 11.00 am
Early Bird breakfast: from 5.00 am to 7:00 am; smaller selection
Daily: from 6.00 am to 10.00 pm
24 hours per day
- Free use of the Acquapura City SPA area (sauna, fitness, relax area)
- Free WiFi in the hotel
- Coffee maker in the room (tabs and tea bags for free)
- Concierge service with best insider tips for Belgrade
Our hotel is principally a non-smoking establishment. Smoking is permitted in our Cigar Lounge and Onyx Bar.
Pets are not permitted.
For holiday with dogs have a look at our dog friendly hotels:
- Schlosshotel Velden
- Hotel Sonnenalpe
- Hotel Schladming
- Balance Resort Stegersbach
- Hotel & Asia Spa Leoben
- Hotel Maria Prag
- Hotel Bratislava
- Hotel & Spa Iadera
- Premium Apartments Senia
- Apartments Lake Garda
- Hotel & Spa Anterselva
VEGAN, GLUTEN AND LACTOSE-FREE CUISINE - HOLISTIC WELLNESS
Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.
If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.
Cancellation until 6.00 pm one day prior to the day of arrival is free of charge. In case of late cancellation, a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount of the first night. We recommend you to purchase travel cancellation insurance.
According to your preferences, you may settle your bill by cash or with the following credit cards: Visa, MasterCard, American Express and Maestro.