BLUE SPIRIT:  is the bonus club. There are many exclusive benefits for participants, such as discounts, news, and monthly highlights. Membership is free and unlimited.

GOLD SPIRIT: is the recognition club. The participants will receive an exclusive service at all our hotels & residences as well as access to all the benefits of the Blue Spirit Club. Guests are invited to this club after fulfilling the following criteria: 20 overnight stays or spending €5,000 within 2 years. Membership is free.

No, you do not have to be a Blue Spirit member to be eligible for the Gold Spirit Club.

BLUE SPIRIT: You can register via the website: www.falkensteiner.com/en/spirit-club under “Join now”.

GOLD SPIRIT: For this programme, there is no registration. You will receive an invitation by e-mail once you have met the following criteria within 2 years: 20 overnight stays or spending € 5,000 within 2 years.

When booking directly with the hotel or on our website www.falkensteiner.com

Specifically excluded from the definition of “stay” are the following types of ineligible stays: third party website bookings, bookings via Travel Agencies, Group rates, complimentary or barter rooms.

Our front office staff will be happy to assist you with the registration. You can also contact our support team [email protected] or by phone: +43-50-991180-01.

BLUE SPIRIT: Membership is free.

GOLD SPIRIT: Membership is free.

BLUE SPIRIT: The membership is unlimited.

GOLD SPIRIT: You will be a Gold Spirit member for a minimum of 2 years and a maximum of 2.9 years. Our cutoff date is June 30.
Example: If you receive the Gold Club invitation in August 2019, you will be a Gold Club member until June 30, 2022.
If you accumulate 20 nights or €5,000 in revenue during this time, your Gold Membership will be renewed.
 

The number of nights indicates the number of nights in the last 2 years (deadline 30.06.). From 20 nights you will automatically be invited to the Gold Spirit Club. If the number of nights does not match your recent stays, feel free to contact our support team at [email protected], tel. + 43-50-991180-01.

You receive points for special actions. 10 points = € 1, 
You can redeem these points when booking online.

The points are valid for 1 year after receipt

  • When registering at the Blue Spirit Club
  • Upgrade to the Gold Spirit Club
  • Birthday

For online booking: You will be shown all prices with the respective discount, if you are logged into the Spirit Club.
Directly in the hotel: Please announce that you are a Spirit Club member. All our reservation staff will also recognize it in the system and offer you the discount.

BLUE SPIRIT: there is a “card picture” in your profile

GOLD SPIRIT: As a Gold Spirit member, you will be able to order a card in just a few weeks. You will also find a digital version in your profile.
You don't need a card to show at check-in or check-out. Our Front Office team will recognize that your are a Gold Spirit member. This card is just for you. 

No, the card is not transferable.

If you do not remember your password, click “Forgot your password?”. You will be sent your personal password immediately to your e-mail address.

You can easily change your e-mail or postal address in your personal login area under “Your profile”. Or you can call us from Monday to Friday from 8:00 a.m. to 05:00 p.m. at +43-50-991180-01.

You can send us your cancellation request in writing via e-mail at [email protected] or call us at +43-50-991180-01. The membership termination will take effect upon receipt of the notice.

You can reach us by e-mail at [email protected] or by phone at +43-50-991180-01.