ALL YOU NEED TO KNOW ABOUT Falkensteiner Hotel Montenegro

Discover our holiday resort in Budva

For a pleasant stay at our Falkensteiner Hotel Montenegro we have summarized the most important information for you. Read more about our resort hotel in Budva and book your dream holidays!

Do guests have to wear orinasal masks?

Guests are not obligated to wear orinasal masks and/or gloves within the resort as well as in public places beyond the resort, but is recommended. Staff members will at all times wear orinasal masks/visiers as well as gloves in direct contact with guests when there is not any protection barrier between them. There will be orinasal masks as well as gloves available at the reception if urgent. We urge guests to pack their own masks with them. When leaving the hotel it is obligatory to wear a mask or a covering for the nose and mouth in all public places like shoping center, museums, cosmetical/hairdresses salons, pharmacies, public transports like buses, taxi, etc..

What is the minimum Social distance required?

The minimum distance has to be 2 m as well as disinfectant dispensers with guidelines for proper hand hygiene will be ensured greatly in all public areas (SPA, restaurants, pools, beach, lobbies and other public areas).

What do I have consider when visiting the restaurant Mara’s kitchen?

We ensure that the guidelines provided by the Montenegrian Institute for Public Health are strictly observed. In addition we have taken measures that go beyond this and assure maximum hygiene and safety. We are taking great effort to provide the usual excellent Falkensteiner service despite the necessary safety measures and to maintain the variety of our usual offers. All guidelines including regular personal hygiene (hand washing guide) are strictly controlled internally. According to current guidelines in Montenegro, friends/family can sit at the same table. We have modified and adapted our buffet service according toIZJZCG where is recommended distribution of food exclusively throughout our employees (self-service for our guests is not permitted). In the restaurant and on the terrace of the restaurant the tables are set up according to the recommended social distancing. The table will be set up after guest arrival. Soft drinks can be taken freely by glass from contactless dispensers. Beer and vine will be served at the table. The masks are not requied at the restoran.

What do I have to consider when visiting bar?

According to IZJZCG recommendations it is not allowed to sit and consume drinks at the bar counter. Guest can only pick up his order at the bar and cannot stand for a longer period of time.

What do I have to consider when using Spa facilities?

When entering the Spa area to consider safety distance measures of 2 m and regular hand hygiene. Following the government regulations, the steam bath will not be in operation until further notice. However, the Finnish sauna will be operated, strictly following the guidelines provided by the IZJZCG. During pedicure and manicure treatments it is mandatory to wear orinasal masks.

What do I have to consider at pools and beach?

Social distancing (especially at the beachfront) as well as practising good hand hygiene are desired. In the pools there will be a restriction of how many guests can be in it depending on the squared meters of the pool, controlled by pool boy.

Will programs and activities take place at the destination?

Outdoor activities are allowed and not affected by government regulations, but social distancing (especially at the beachfront) as well as practising good hygiene are desired. Sport equipment will be disinfected after each use.

How are you handling daily housekeeping services?

We have a standard housekeeping procedure during these times, and also, you will be asked by reception for your housekeeping service preferences. The cleaning is available reglularly, but can be done more or less frequent upon request.

What do I have to consider when going on excursions/boat trips?

According to government regulations, there are no specific restrictions in place that regard outdoor activities such as boat trips, excursions or rentals. Social distancing and keeping good hand hygiene is recommended.

Will the check-in/check-out times change?

The check-in/check-out times remain as they are at the moment and will not be changed (check-in from 3 pm, check-out until 10 am). At the check-out there will be the possibility to receive the invoice at the reception.

Can I pay cash?

Contactless payment is recommended but cash payments are also accepted.

If I suspect to have any symptoms of the COVID 19 what do I have to do?

In that case please contact immediately our Health and Safety team (contact provided at the reception) who will take care of you further.

Is there a doctor available at the resort?

No, but we have medical worker in the hotel who is in direct contact with local and regional medical servis.

Do you check temperatures daily of your guests?

No, but we are checking our employees temperature daily.

Working times:

Mara’s kitchen restoran is open
from 7 am till 10:30 am for a breackfast
from 7 pm till 9:30 pm for a dinner
'Level o lounge: 8 am till 1 am Room servise: 6am till 00 am
Lobby bar from 08 am till 01 am
Spa from 08 am till 09 pm
Swimming pools from 08 am till 07 pm
Sauna from 10:30 am till 07 pm
Beach from 08 am till 08 pm
Beach bar from 10 am till 11 pm
Hotels reception 24/7

 

All group-wide corona measures can be found here .

Arrival

From 3.00 pm

Departure

Until 10.00 am

Early check-in and late check-out

Upon request and availability, € 10 /hour

Address

Hotel Montenegro
Ulica Narodnog Fronta bb
Bečići 85315
Montenegro

Contact

E-Mail: montenegro@reservations.falkensteiner.com
Phone booking: +43-50-991180-85
Phone hotel: +382 (0)3368 5000

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

Parking lots are available at the hotel site , € 10/night (on request and availability)

Restaurants

Show-Kitchen-Restaurant

Breakfast: daily from 7.30 am to 10.30 am
Dinner: daily from 6.30 pm to 9.00 pm

Open space Lobby-Bar & Restaurant

Daily: from 8.30 am to 1.00 am

Beach Bar & Restaurant

Daily: from 8.30 am to 10.00 pm

Wellness area & gym

Daily: from 8.00 am to 9.00 pm

Reception

24 hours daily

Casino (Third-party supplier)

24 hours daily

  • Accommodation in the selected room category
  • Falkensteiner breakfast buffet in the show-kitchen restaurant
  • SPA and fitness area: indoor and outdoor pool, outside garden pool (from June to September), towel rental, Finnish sauna, steam room, herbal bath, rest zone and relaxation room
  • Free WiFi throughout the hotel
  • Concierge service with the best insider tips for Montenegro
  • Use of sun loungers and parasols on the hotel's private beach
  • Bathing bag, bathrobe, flip flops and bath towel provided in your room for you to borrow during your stay

Our property is a non-smoking area to the largest part. Please notice that smoking is only allowed in the outdoor areas such as the balcony or terrace.

Please notice that pets are not allowed at the hotel.

For holiday with dogs have a look at our dog friendly hotels:

  • Schlosshotel Velden
  • Hotel Sonnenalpe
  • Hotel Schladming
  • Balance Resort Stegersbach
  • Hotel & Asia Spa Leoben
  • Hotel Maria Prag
  • Hotel Bratislava
  • Hotel & Spa Iadera
  • Premium Apartments Senia
  • Apartments Lake Garda
  • Hotel & Spa Anterselva

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.

We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.

SEASON A & D*

In case of cancellation the following fees accrue:

  • Cancellation up to 7 days before arrival: free of charge
  • Cancellation 6 to 4 days before arrival: 45% of the total amount of your booked stay
  • Cancellation 3 to one day before arrival: 75% of the total amount of your booked stay
  • Cancellation on the day of arrival: 90% of the total amount of your booked stay

In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.

* season A: 12.04.-18.04.2018 and 26.10.-27.12.2018
* season D: 30.05.-05.07.2018 and 24.08.-06.09.2018

SEASON E*

In case of cancellation the following fees accrue:

  • Cancellation up to 14 days before arrival: free of charge
  • Cancellation 13 to 7 days before arrival: 45% of the total amount of your booked stay
  • Cancellation 6 to one day before arrival: 75% of the total amount of your booked stay
  • Cancellation on the day of arrival: 90% of the total amount of your booked stay

In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount. In case of an early departure or a late arrival, no refund on package arrangements is possible.

* season E: 06.07.-23.08.2018

We recommend you to purchase travel cancellation insurance.

To confirm your booking, you need to provide your credit card details as a security (type, credit card number, expiry date). Payment of the hotel bill can be made via bank transfer before arrival or at the hotel reception.

The hotel reserves the right to authorize the given credit card and to charge it with possibly arising fees, such as in case of damage to hotel property done by a guest.