To make it easier for you to still plan your holidays, we decided to loosen our cancellation policies and to adapt them to the current situation. For new bookings (from 18 March to 31 May) within the travel period from now until the end of September cancellations will be free of charge until 3 days before arrival. This also includes the summer early booking bonus.
Information on your holidays
The Corona virus (COVID-19) preoccupies all of Europe and we the Falkensteiner hotel group, are observing the recent developments very carefully and take recommendations from governments and experts very seriously. We understand, that the current situation may seem somewhat disturbing and the situation itself as well as the new developments are difficult to assess. To assist your decision making process, you will find all information on the current situation within our group.
Dear Guest,
as a member of the big Falkensteiner family it is very important to us, to share some personal thoughts with you.
We observe the current situation very carefully and we know that holidays are of course not a priority for you these days. However, even though we all felt the deep impact of the developments within the last few days, we look into the future with confidence and courage.
The positive encouragement of our guests and employees is unequalled and shows us, that together we are able to deal with even the most difficult situations. Our company’s history of more than 60 years is characterized by personal stories, cohesion and the strong will, to offer unique experiences to our guests. We are certain, that soon we will experience it again: Spending the most beautiful weeks of the year together. Enjoying holidays and freedom together.
Therefore, we want to thank you for your trust. We are convinced that together we will overcome these difficult times successfully.
In the meantime, we wish for you and your family to stay safe and to have a pleasant time together, time to slow down, time to talk and most of all time to focus on the essentials in life.
We look forward to welcoming you in one of our Falkensteiner hotels again with a heartfelt WELCOME HOME! We will continue to keep you informed on all new and important developments.
We hope you will stay with us in the future!
Otmar Michaeler, Erich & Andreas Falkensteiner und das gesamte Falkensteiner Team
Cancellation Policy
If you have any questions about your holiday, our reservation team will be happy to help you at any time. You can reach us by e-mail at [email protected] or by phone at +43 509 9118 000.
For new bookings from 18 March to 31 May within the travel period from now until the end of September cancellations will be free of charge until 3 days before your arrival. In case of later cancellation, a cancellation fee of 90% of the total amount will be charged. For no show, unused room or early departure 100% of the total amount will be charged.
Existing summer early bird bookings before March 18th 2020
For summer early bird bookings, which were made before March 18th and concern a travel period until June 30th 2020, we offer to exchange the non-refundable deposit for Falkensteiner vouchers for the same amount until 3 days prior to your arrival. Those vouchers can be redeemed until December 2021 in the same Falkensteiner hotel of your original booking. If you would like to accept this offer, please contact our reservations team via [email protected].