Welcome Back Home!

Your vacation in the most beautiful Falkensteiner destinations is awaiting you!

We are very much looking forward to hopefully welcome you back to our hotels. Welcome home to the most beautiful places at our Falkensteiner destinations. Are you looking forward to a few days of diversion and relaxation? Get in your car or on a train and experience unique vacation moments at Falkensteiner. To ensure that your next getaway is as carefree as usual, we used the time to further refine our proven Safe Hotel concept with internal and external experts to make it even safer. Our comprehensive measures and safety precautions to contain the coronavirus in our hotels have already proven themselves in the past and will ensure wonderful vacation moments in the future! Stay healthy.

Safe Hotel

 

 

Your safety and health are very important to us. Therefore we have developed standards and processes together with internal and external experts to make your holiday at Falkensteiner safe, pleasant and comfortable.

Safe Travel & Stay

Currently, vacation travel between Austria, Italy, Croatia, Germany and Czech Republic is once again possible without quarantine. Please check the applicable regulations before departure.

As of 15 June, the respective country regulations apply for the entrance tests in our hotels & residences. If these do not include a confirmation of health status, the entry test will also be waived. Please inform yourself about the respective regulations before departure.

All Falkensteiner employees are regularly tested for COVID-19.

Flexible cancellation conditions

Loosened cancellation policies for new bookings

 

In order to make planning your vacation as easy as possible, we have decided to moderate our cancellation conditions and adapt them to the current situation.

For all new bookings, a free cancellation of the stay is possible up to 7 days* before arrival. The flexible cancellation conditions apply to all new bookings with a travel period between until
June 30 2021.

*in Austria up to 14 days

Information & Contact

If you have any questions about your holiday, our reservation team will be happy to help you at any time. You can reach us by e-mail at info@falkensteiner.com or by phone at +43 509 9118 000.

 

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Premium Corona Travel Insurance

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:
- A quarantine ordered in written form by the public health department or doctor
- The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey
 

More details

Corona Test in the hotel


Despite increased travel warnings in some of our Falkensteiner destinations, our Safe Hotel standards continue to ensure a safe and comfortable vacation experience in our hotels. In order to guarantee our guests a safe and comfortable return journey, we organize a corona test for all guests who can avoid quarantine on their trip back to their home region with a negative test result and all those who simply want to play it safe. Easy and uncomplicated at cost price. For further information please contact our local Safe Hotel representatives.

Safe enjoyment of our Acquapura SPAS

 

Since the safety of our guests is of utmost importance to us, you will be treated to the highest quality and hygiene standards in our Acquapura SPAS. Our procedures are based on governmental regulations and are strictly maintained. These include the regular disinfection of all contact surfaces and utensils, the adherence of fixed ventilation times and of course the maintenance of the required minimum distance (apart from treatments).