FMTG Services GmbH, Walcherstraße 1A, Stiege C2, Top 6.04, 1020 Vienna offers the following bonus programmes:
- the Bonus Club ("Blue Spirit Club")
- the Loyalty Club ("Gold Spirit Club")
- the Loyalty Club ("Crystal Spirit Club")
- the Loyalty Club ("Diamond Spirit Club")
The General Terms and Conditions below are applicable to all four bonus programmes.
Eligibility and registration
All natural persons aged 18 and over and who are capable of entering into binding contacts shall be eligible to participate. Only one participation is open to each customer. Employees of FMTG Falkensteiner Michaeler Tourism Group AG and its group companies and the companies with which a management agreement has been concluded (Falkensteiner Hotels & Residences) are not eligible to participate.
1.2. Registration to the Blue Spirit Club
Registration is via spiritclub.falkensteiner.com. After completing the application form, the applicant will receive a confirmation email. Membership in the Blue Spirit Club is free.
1.3. Invitation to the Gold Spirit Club
Upon reaching "Gold Spirit Status", Blue Spirit Club members will be invited to join the Gold Spirit Club. "Gold Spirit Status" is achieved when, in two consecutive years, the member/guest spends either at least 20 nights in the participating hotels (with each individual night being counted) or generates sales of at least EUR 5,000.00 (including VAT) in the participating hotels.
Membership in the Gold Spirit Club is also free.
1.4. Invitation to the Crystal Spirit Club
When you purchase one of our residences in Zadar, Katschberg or Jesolo, you automatically become a Crystal Spirit Member.
1.5. Invitation to the Diamond Spirit Club
With an investment of €10,000 or more (in one instalment) of our crowd investing, you automatically become a Diamond Spirit Member.
The member card or membership cannot be transferred to other people. The bonus programme benefits can be used by the member himself/herself and one fellow traveller and are applicable for up to two rooms.
Content of the bonus programmes
2.1. Blue Spirit Club
Members of the Blue Spirit Club get a 5% discount on all publicly bookable rates for nights booked directly at the hotel or via the website www.falkensteiner.com. No discount shall be granted if a special rate is booked (e.g. group rates, operator rates, net rates, corporate company rates). In addition, there are regular special deals, additional discounts, news, highlights, events and prize games. These special deals are displayed and regularly updated in the Blue Spirit Club login area.
2.2. Gold Spirit Club
Members of the Gold Spirit Club get a 10% discount on all publicly bookable rates for nights booked directly at the hotel or via the website www.falkensteiner.com. No discount shall be granted if a special rate is booked (e.g. group rates, operator rates, net rates, corporate company rates). In addition, members of the Gold Spirit Club get exclusive service, including a personal welcome gift in their room or a room upgrade based on availability. Furthermore, they are entitled to making use of all the Blue Spirit Club benefits and services.
2.3. Crystal Spirit Club
Crystal Spirit Club members receive a 10%–25% discount on all publicly bookable rates for overnight stays when booking directly at the hotel or via the website www.falkensteiner.com. No discount is granted if a special rate is booked (e.g. group rates, organiser rates, net rates, corporate rates or specially designated offers such as Black Friday).
Furthermore, members of the Crystal Spirit Club receive an exclusive service at the participating hotels, including a personal welcome gift in the room or a room upgrade subject to availability. In addition, they are entitled to take advantage of all the benefits and services of the Gold Spirit Club.
2.4. Diamond Spirit Club
Diamond Spirit Club members receive a 10% discount on all publicly bookable rates for overnight stays when booking directly at the hotel or via the website www.falkensteiner.com. No discount is granted if a special rate is booked (e.g. group rates, organiser rates, net rates, corporate rates or specially designated offers such as Black Friday).
In addition, members of the Diamond Spirit Club receive a voucher for one free overnight stay per year, which is available annually from January and is valid for one year from the date of collection. Redeemable at all Falkensteiner Hotels & Residences within one year from date of issue. Valid for two adults in a double room including the hotel-specific standard inclusive services (additional persons or higher room categories at an additional charge). On request and subject to availability, excluding high season, public holidays and window days, as well as taking into account restrictions (e.g. minimum stays, etc.). The voucher is only valid upon presentation of the Diamond Card and is not transferable or redeemable for cash.
All Spirit Club members receive action points. A Spirit Club member earns points for registering, on birthdays, and upgrading to the Gold Spirit Club. No points will be credited for stops en route.
10 Points = € 1-
Points can be redeemed for direct booking at the hotel via email, telephone or website (www.falkensteiner.com) in combination with a hotel stay. No points can be redeemed if a special rate is booked (e.g. group rates, tour operator rates, net rates, corporate/company rates).
In a regular newsletter sent by email, Spirit Club members can get all the latest information about new offers. We take the protection of personal data very seriously and process any data entrusted to us in accordance with the applicable data protection regulations. Members can unsubscribe from the newsletter at any time in the individual newsletters (footer) or in their Spirit Club profile.
3.1. Blue Spirit Club
Membership is unlimited.
3.2. Gold Spirit Club
In general, membership is limited to 2 years. During this period, at least another 20 overnight stays or a turnover of EUR 5,000.00 (including VAT) are needed to extend membership by another 2 years. If membership is not renewed, the Gold Spirit Card shall lose its validity. But the Blue Spirit Club membership shall remain valid. If the member subsequently fulfills the requirements to participate in the Gold Spirit Club once again, the member will receive a confirmation email.
3.3. Crystal Spirit Club
Membership and its duration are linked to the ownership of one of the Falkensteiner Residences in Zadar, Katschberg or Jesolo.
3.4. Diamond Spirit Club
Membership is limited to the duration of the respective investment (at least 5 years).
The hotels of the FMTG Falkensteiner Michaeler Tourism Group AG accessible via https://www.falkensteiner.com/en/hotels-apartments shall participate in the bonus programmes. The hotels listed there are subject to change. The respectively applicable terms and conditions and available benefits and services can be accessed by the member anytime at spiritclub.falkensteiner.com.
Changes to the General Terms and Conditions and to the bonus programmes
FMTG Services GmbH reserves the right to change the General Terms and Conditions and the content of the bonus programmes and the participating hotels anytime.
Changes to these General Terms and Conditions shall be communicated to the member in writing to the e-mail address provided or in another reasonable manner. The changes shall be deemed accepted if the member fails to object in writing within one month of notification of the changes. FMTG Services GmbH shall draw the member's attention to the fact that the General Terms and Conditions have been changed and shall point out that the changes shall be deemed accepted if the member fails to object to them within one month of notification.
If the member does not accept the changes, this shall be deemed termination of membership. FMTG Services GmbH shall also point this out to the member separately when communicating the amended General Terms and Conditions.
Termination of membership
6.1. Termination by the member
6.2. Termination by FMTG Services GmbH
FMTG Services GmbH shall be free to terminate membership for good cause without prior notice. Good cause shall be deemed given in the following cases:
- improper or fraudulent use of the programme
- inappropriate behaviour in the hotel.
6.3. Termination of the bonus programmes
FMTG Services GmbH reserves the right to terminate the bonus programmes at any time without providing reasons or to replace it with other programmes. Termination of or changes to the bonus programmes shall not entitle the members to any claims whatsoever.
Data and data protection
FMTG Services GmbH complies with data privacy provisions (GDPR, German Federal Law for Data Protection (DSAG), Austrian Telecommunications Act (TKG)) as last amended. Personal data is only collected, used and disclosed if this is legal or the customer has consented to the data collection.
Detailed information on the processing of personal data, the processing procedures and the rights of the persons affected can be found in the data protection provisions of the Falkensteiner Michaeler Tourism Group. This information is available at https://www.falkensteiner.com/en/privacy-policy.
Should a provision of these General Terms and Conditions be or become ineffective, the validity of the remaining provisions shall not be affected. The ineffective provision shall be replaced by a permissible provision that most closely approximates the economic purpose of the ineffective provision. The same applies to any gaps these General Terms and Conditions may contain.
These General Terms and Conditions are governed in their entirety by Austrian law to the exclusion of UN Convention on the International Sale of Goods.
The exclusive place of performance for all disputes arising in connection with the bonus programmes and the General Terms and Conditions for members, who are not consumers in accordance with Sec 1 Consumer Protection Act (KSchG), shall be the District Court Innere Stadt Vienna.