For a pleasant stay in our Falkensteiner Premium Apartments Senia we have summarized the most important information for you. Discover our luxury apartments in Dalmatia and book now your beach holidays in Croatia!
Do guests have to wear oronasal masks?
Mouth-nose-protection is obligatory in Croatia in all public indoor areas, including our hotels. At your seat in the restaurant and during the consumption of food and drinks you may remove your mouth and nose protection.
What is the minimum social distance required?
Minimum distance has to be 1,5 m as well as disinfectant dispensers with guidelines for proper hand hygiene will be ensured in all public areas (SPA, restaurants, pools, lobbies and other public areas).
Will programs and activities take place at the destination?
Outdoor activities are allowed and not affected by government regulations, but social distancing (especially at the beachfront) as well as practising good hygiene are desired. Sport equipment will be disinfected after each use.
What do I have consider when visiting the restaurant Bracera?
It is an open air restaurant, all tables will be set up according to the social distancing measures.
What do I have consider when visiting the restaurant Planika?
It is an open air restaurant, all tables will be set up according to the social distancing measures
How often do i get my apartment cleaned?
Weekly apartment cleaning available, but can be done more more or less frequent upon request.
Are there any changes in working hours?
Bar Galija daily 10:00 - 22:00
What do I have to consider when using the pools and the beach?
Please also pay attention to the rules of distance and good hand hygiene.
What do I have to do if I suspect I have COVID19?
In this case please contact our "Health & Safety" team immediately. You will get the contact at the reception. Our team will then take care of everything else.
Is there a doctor in the resort?
Yes, our doctor is always available for you.
Are temperature controls carried out on guests?
No, temperature controls are only carried out by our staff.
All group-wide corona measures can be found here .
Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.
The following scenarios are covered:
- A quarantine ordered in written form by the public health department or doctor
- The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey
When cancellations are not covered:
- Out of fear of infection (even with high infection numbers on site)
- Because of the belonging to the so-called 'risk group'
- Due to general exit limitations or travel warnings
Read more about our insurances here.
From 3.00 pm
Until 10.00 am
Kindly note that in Croatia all travellers need to provide an ID (Passport or ID card) at the time of check in (also children)
Early Check-In & Late Check-Out
On request, depending on the availability
Falkensteiner Hotels & Residences Punta Skala
Premium Apartments Senia
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
The rate for the underground garage is € 9.50 per day (obligatory use if you arrive by car)
Please leave your vehicle only at the marked parking area
Vehicles outside of the marked area will be taken away by the towing service
The hotel is not responsible for any damages to your vehicle
24 hours reception service (seasonal)
– Free use of swimming pools: 2 outdoor pools exclusively for guests of the apartment complex
– Weekly apartment cleaning
– Towels, bathrobes and beach towels in the apartment upon arriva
– Daily cleaning
– Additional towels
According to Croatian law, smoking is prohibited in all areas in the hotel (including public areas and rooms)
You want to spend a relaxing vacation with your dog and enjoy an excellent service for your fourlegged friend?
The Falkensteiner Hotels offer everything for you and your dog's welfare.
Rate for a holiday with your dog
€ 25 per night (feed not included)
Unless otherwise stated in the offer following general cancellation conditions shall apply
If cancelled up to 7 days prior to arrival
No fee will be charged
If cancelled later or in case of no show - the following fee will be charged
6 days to 1 day
75% of the total amount
In case of a no-show and early departure
No show or early departure will be charged 100% of the total amount
The percentages refer to the total amount of your stay
We recommend you to purchase travel cancellation insurance
1st of July to 25th of August
Cancellation until 14 days before arrival is free of charge
In case of a cancellation within 14 days before your arrival, we will charge the following cancellation fees
13 to 7 days before arrival
45% of the total amount of the booked stay
6 days to 1 day before arrival
75% of the total amount of the booked stay
On the day of arrival
100% of the total amount of the booked stay
In case of a no-show and early departure
In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount
To guarantee your booking please send us your credit card details. Payment can be done with bank transfer before arrival to hotel
or it can be paid directly at hotel reception, with a guarantee of a credit card details (type, credit card number and expiry date).
The hotel reserves the right to preauthorize the credit card before arrival, as well as to use it for eventual extra service charges,
which might occur during the stay in hotel or for any other incidentals such as damage done while staying in a hotel.
Please note that in case of payment with credit card - the amount from your credit card will be taken in Kuna
and it could come to some differences because of the exchange rates, unfortunately we are not able to influence
possible differences in exchange rates or credit card companies commissions.
Prices are assigned in Euro (€). Payments can be done with Euro (€) (with the fix currency exchange rate 7,50 Kuna),
but due to Croatian law an exchange to local currency KUNA (at daily rate plus handling fee) has to be done before setting the invoice.
We advice you that the best way is a prepayment of the whole amount by bank transfer before arrival to avoid currency fluctuation.
Please find below our bank details for International transactions
Bank: Zagrebačka banka d.d. Zagreb, Hrvatska/Croatia
IBAN: HR18 23600001102030529
Punta Skala d.o.o.
Zrinsko Frankopanska 38
HR- 23000 Zadar
We kindly ask you to put the reservation number on your transfer details