ALL YOU NEED TO KNOW ABOUT Falkensteinerhof Hotel & Spa

Discover our wellness hotel in South Tyrol, Italy

For a pleasant stay in our wellness hotel in South Tyrol, Falkensteinerhof Hotel & Spa, we have summarized the most important information for you.

Will there be childcare?
For a small extra charge there will be a childcare or babysitting service. Always only with registration and in small groups.


Is access to the fitness room still possible?
The fitness room will be open as normal

What about the pools?
The outdoor pool will be open. The indoor pool is open, always respecting the safety distance rules.

Will there be a bike rental service?
We will continue to offer bike and e-bike rental, but we ask you to bring your own bike helmets with you, if possible.


Will there be a SPA offer? What about the saunas?
Our entire Acquapura SPA offer is available again for your well-being. However, we ask you to make a reservation for the treatments. The saunas will be open but with some limitations due to the security measures.


Will there be a breakfast buffet?
We will continue to offer a breakfast buffet, but the buffet will be subject to the obligation to wear face masks and gloves (if you do not have your own, we will be happy to provide them).

What is the general situation with the mask obligation?
In general: the mask can be taken off during the meal or while sitting at the table, but must be put on again when getting up.

Is room service offered?
Room service is available for an additional charge.

What are the procedures in the restaurant?
On the first day you will be accompanied by our service staff to your table, which is at your disposal during your stay. The restaurant area will be open during the regular opening hours. There will be no different rotations. There will be no children's buffet but an extra Falkymenu for our kids.

Check In & Check Out

Will the check-in/check-out times change?
Check in/Check out times remain as they are at the moment and are not changed (Check in from 3 pm, Check out until 10 am). At the Check-out there will be the possibility to receive the invoice at the reception.

Can I pay cash?
Contactless payment is recommended, but cash is also no problem. Please note that the cash limit in Italy is 1.999€.


All group-wide corona measures can be found here.

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

  • A quarantine ordered in written form by the public health department or doctor
  • The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

  • Out of fear of infection (even with high infection numbers on site)
  • Because of the belonging to the so-called 'risk group'
  • Due to general exit limitations or travel warnings

Read more about our insurances here


From 2.00 pm

Early Check in on request and availability € 40 per room


Until 10.00 am

Late Check out on request and availability:

€ 40 per room

Our Acquapura SPA can also be used longer on the day of departure for an additional charge


Hotel & Spa Falkensteinerhof
Pichlstrasse/Via Pichl 21
IT-39037 Vals


Telephone +43-50-991180-51


Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

Parking space and garage (garage subject of charge) directly at the hotel



Daily: from 7.30 am to 10.30 am

Afternoon snack

Daily: from 1.30 pm to 4.30 pm


Daily: from 7.00 pm to 8.30 pm


Acquapura SPA


Daily: from 12.00 pm to 8.00 pm 

Steam bath

Daily: from 12.00 am to 8.00 pm

Pool area

Daily: from 07.00 am to 8.00 pm

Beauty and Massage

Daily: from 11.00 am to 7.00 pm


Daily: from 7.00 am to 10.00 pm


Daily: from 7.00 am to 10.00 pm


Mobile +39 047254 7165


Daily: from 7.00 am to 10.00 pm

We would like to point out that due to the constantly changing COVID regulations, changes to the included services are possible. 
You will find the latest information under the item "Corona measures".


Falkensteiner ¾ board

– Welcome Home Drink with aperitiv for parents and welcome juice for kids
– Generous breakfast buffet with many regional fresh ingredients, great variety of bread, homemade jam, juices, fresh fruits
    and freshly prepared egg dishes at our show-kitchen
– Snack buffet in the afternoon with sweet and savoury delights
– Delicious dinner with a choice menu
– Themed evenings: South Tyrolean farmer’s evening with local dishes, Dolce-Vita-evenings and dessert buffet with sweet treats,
    Candle-Light-Dinner, Alpe-Adria evening with local and Italian specialties
– Weekly aperitif
– We offer special meals for people with intolerances, allergies or special nutrition needs
– Tea, fresh water and seasonal fruits in our sauna area



–  Relaxation and well-being in our pool and wellness area Acquapura SPA on 1.400 m² with heated indoor pool and
    heated new outdoor pool, sauna area with new sauna, Finnish sauna, herbal sauna, steam bath, relax area and outdoor area as well as a fitness area
– Massage and beauty area with a great variety of treatments (subject to charge)
– Wellness bag at your disposal during your stay with cuddly bathrobe, slippers and towel
– Steam sessions (different times a week)
– Long sauna evening (weekly) for relaxing moments
– Use of spa area longer on departure day (subject to charge)




– Personal hiking guide for insider advice and individual holiday highlights
– Guided activities and excursions with our hiking guide
– Excursion to the Dolomites
– Excursion to the well known Fane Alm
– Excursion to the Fundres Mountains
– Sunrise hike including ascent and descent on the Jochtal before breakfast
– Morning run in the woods (40 minutes / once a week)
– Picnic hike for adults and children to the picnic area close to the river with barbecue
– Easy hike with dumpling cooking class in the woods
– Easy themed hikes such as Kneipp hike, castle hike, Törggele hike, breath-hike, pleasure hike and cultural hike (approx. 2 hours)
– Walk in the evening through the idyllic village of Valles with grog
– Family hike (doable also with buggys)
– Culinary walks for connoisseurs
– Nordic Walking through the fresh summer air
– Guided bike tours
– Rent of mountain bikes and e-bikes (e-bikes subject to charge) for bike tours through the region
– Rent of hiking sticks, hiking maps of the region and backpacks
– Interactive map of trails with excursion suggestions ready to download on your devices
– Premium partner hotel of the Golf Club Pustertal with many advantages such as golf trial lessons for everyone interested
– AlmencardPLUS: participation at the active program (valid in summer saison and depending on the different openings)


– Personal hiking guide for insider advices and individual holiday highlights
– Guided winter activities and excursions with our hiking guide
– Winter hike on the surrounding mountains
– Snowshoe hike in the winter landscape
– Walking through the fresh winter air
– Torchlight hike through the idyllic village of Valles
– Romantic full moon hike
– Family hike with sledges
– Alpine ski tour for beginners
– Ice skating and hockey (for a fee)
– Weekly guided ski day in the skiing area of Dolomiti Superski (ski pass not included)
– Rent of hiking sticks, hiking maps of the region, backpacks, snowshoes, sledges and snow bob for kids
– Interactive map of trails with excursion suggestions ready to download on your devices


Family & children

– Falky-Children’s playroom with funny games for our youngsters
– Falky-Teens-room with foosball table, Air-Hockey and Play-Station for teenagers
– Childcare from 5pm to 9pm for children from 3 to 10 years in high season (6 times a week)
– AlmencardPLUS: Participation in the kids programme of the region with climbing lessons, knight games, rafting and much more 
    (valid in summer season and depending on the different openings)



– Rich and various evening entertainment programme
– Swinging music evenings with live music
– Family bingo for funny evenings
– Atmospheric cocktail evenings at our bar
– Evening walks in warm summer evenings
– Parlor games for funny evenings with family and friends
– Reading room with different literature, regional and international magazines and newspaper

Furthermore in our hotel

– Wi-Fi in the whole hotel
– Interactive system with all information about the hotel and the region
– Deposit for your bike and golf equipment
– Parking space and garage (garage subject of charge) direct at the hotel
– Storeroom for your skiers with lockers
– Charging station for electric cars
– AlmencardPLUS: unlimited access to the cable cars of the ski and holiday area Gitschberg Jochtal, free use of all public transport means (bus, train),
    free entry to over 80 museums and exhibitions in South Tyrol and the possibility to take part to many free side events every week and much more
    (valid in summer season from end of May to November and depending on the different openings)

All areas in the hotel are non smoking areas

Our four-legged guests are allowed in the room, in the lobby and the bar area

Please understand that they are not allowed in the restaurant and Acquapura SPA area
€ 15/night (feed is not included)

Nowadays many people have food intolerances or want to abstain entirely from animal products. For us, it goes without saying that we contribute to your holistic wellbeing on holiday in culinary terms and respect food as much as we respond to your individual dietary requirements and individual nutritional needs. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, special vegan convenience products and seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads if you order them in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we would be pleased if you could inform us when booking or a couple of days before you arrive.

Unless stated differently in the offer, following general cancellation conditions apply:

Cancellation until 14 days before arrival is free of charge

In case of a cancellation within 14 days before arrival, we will charge the following cancellation fees:

13 days to 7 days before arrival

45% of the total amount

6 days to 1 day before arrival

75% of the total amount

On the day of arrival, in case of a no-show, unused rooms or an early departure we reserve the right to charge 100% of the total amount

We recommend you to purchase travel cancellation insurance

Your room bill can be paid cash, with your bank card, VISA or Master Card

Guarantee Policy:

Your credit card is required as a guarantee for your booking.