FAQ of Falkensteiner Hotel Sonnenalpe

Get to know our Nassfeld ski resort

For a pleasant stay at our Falkensteiner Hotel Sonnenalpe we have summarized the most important information for you.
Discover our hotel in Hermagor and book now your dream holidays!

– Full board with breakfast buffet, lunch snack and dinner during the whole year
– Full board plus including drinks during meal times in the restaurant, during summer season
– Childcare at Falky Land on 400 sq m (soft drinks for children included during the opening times) for children from 3 to 12 years
– 1,700 sq m Acquapura SPA wellness & water world, fitness room, bath towels and bathrobes to use during your stay
– 15 meter long water slide
– In summer: free usage of lifts and cable cars (during opening hours, between June and September)
– Free Wi-Fi internet available

Arrival

From 3.00 pm

Departure

Until 10.00 am

Early Check-In & late Check-Out

On request, depending on the availability
According to the hotel’s occupancy you are welcome to keep your room until 3.00 pm or 5.00 pm against a payment of € 30 or € 50

Address

Falkensteiner Hotel Sonnenalpe
Sonnenalpe Nassfeld 9
A-9620 Hermagor/Kärnten

Contact

Phone: +43-50-991180-17

E-Mail: reservations.sonnenalpe@falkensteiner.com

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

Restaurant

Breakfast
Daily from 7.30 am to 10.00 am

Lunch
Daily from 12.00 pm to 1.30 pm

Dinner
Daily from 6.00 pm to 8.30 pm

 

Acquapura SPA

Indoor Pool
Daily: from 7.00 am to 9.00 pm

Outdoor Pool
Daily: from 2.00 pm to 7.00 pm

Sauna
Daily: from 12.00 pm to 8.00 pm

Children Sauna 
Daily: from 12.00 pm to 3.00 pm

Spa Reception
Daily: from 10.00 am to 8.00 pm

Contact

at.fsa.sp21@falkensteiner.com

Falky-Land

Daily from 10.00 am to 8.00 pm

 

Reception

24 hours per day

You can park your car in our garage, liable for costs (€ 9 per day). Please make a reservation at the reception, and if available you will get a card. In addition, a free parking place is available for our hotel guests. Please take care of the size of your car (max. height 220cm). Higher cars can park in the garage of the edel:weiß residences. Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.
 

All hotel areas except from our smoking area at the hotel bar are non-smoking areas.

Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.

We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.

Cancellation until 14 days before arrival is free of charge. In case of a cancellation within 14 days before your arrival, we will charge the following cancellation fees:

Summer

13 to 7 days before arrival

45% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

On the day of arrival

90% of the total amount of the booked stay. In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount.

 

Winter

Up to 28 days before arrival

15% of the total amount of the booked stay

27 to 7 days before arrival

30% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

On the day of arrival

90% of the total amount of the booked stay In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount.

 

In case of an early departure or a late arrival, no refund on package arrangements is possible.

You can pay your hotel bill with cash, Maestro, Visa, Master, Diners Club and American express.

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

  • A quarantine ordered in written form by the public health department or doctor
  • The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

  • Out of fear of infection (even with high infection numbers on site)
  • Because of the belonging to the so-called 'risk group'
  • Due to general exit limitations or travel warnings

Read more about our insurances here

There are a large number of barrier-free areas in our hotels. Of course, we will also be happy to help you overcome any obstacles and assist you whenever necessary.

The following rooms of the Falkensteiner Hotel Sonnenalpe are accessible barrier-free:

  • Lobby
  • Bar + bar terrace
  • Restaurant
  • Indoor pool area and outdoor pool