FAQ of Falkensteiner Hotel Sonnenalpe
Get to know our Nassfeld ski resort
For a pleasant stay at our Falkensteiner Hotel Sonnenalpe we have summarized the most important information for you.
Discover our hotel in Hermagor and book now your dream holidays!
– Full board with breakfast buffet, lunch snack and dinner during the whole year
– Full board plus including drinks during meal times in the restaurant, during summer season
– Childcare at Falky Land on 400 sq m (soft drinks for children included during the opening times) for children from 3 to 12 years
– 1,700 sq m Acquapura SPA wellness & water world, fitness room, bath towels and bathrobes to use during your stay
– 15 meter long water slide
– In summer: free usage of lifts and cable cars (during opening hours, between June and September)
– Free Wi-Fi internet available
Arrival
From 3.00 pm
Departure
Until 10.00 am
Early Check-In & late Check-Out
On request, depending on the availability
According to the hotel’s occupancy you are welcome to keep your room until 3.00 pm or 5.00 pm against a payment of € 30 or € 50
Address
Falkensteiner Hotel Sonnenalpe
Sonnenalpe Nassfeld 9
A-9620 Hermagor/Kärnten
Contact
Phone: +43-50-991180-17
E-Mail: reservations.sonnenalpe@falkensteiner.com
Transfer Service
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
Restaurant
Breakfast
Daily from 7.30 am to 10.00 am
Lunch
Daily from 12.30 pm to 2.00 pm
Snack
Daily from 2.30 pm to 4.00 pm
Kids Dinner
Daily from 6.00 pm to 6.30 pm
Dinner
Daily from 6.00 pm to 9.00 pm
Gioia Bar
Daily from 11.00 am to 11.00 pm
Acquapura SPA
Indoor Pool
Daily: from 7.00 am to 9.00 pm
Outdoor Pool
Daily: from 2.00 pm to 7.00 pm
Sauna
Daily: from 12.00 pm to 8.00 pm
Family SPA Time
Daily: from 12.00 pm to 4.00 pm
Spa Reception
Daily: from 10.00 am to 8.00 pm
Contact
Falky-Land
Daily from 10.00 am to 8.00 pm
Reception
24 hours per day
You can park your car in our garage, liable for costs (€ 15 per day). Please make a reservation at the reception, and if available you will get a card. In addition, a free parking place is available for our hotel guests. Please take care of the size of your car (max. height 220cm). Please keep the hotel entrance free for the loading and unloading of the luggage. The hotel does not hold responsibility for possible damages.
All hotel areas except from our smoking area at the hotel bar are non-smoking areas.
You want your dog to enjoy your vacation as much as you do? In the Falkensteiner hotels we also grant your beloved four-legged friend a welcome home feeling and offer everything a dog's heart desires. We look forward to welcoming you and your faithful companion to our hotel. Your dog may accompany you in the room, lobby area and bar. However, the restaurants, pools and spa area are reserved for vacationing humans.
Price
Per night/dog, 25€ will be charged (without food).
Veterinarian contacts
Dipl-TA Dr. Herbert Ladstätter
Gailtal Str. 31, 9620 Hermagor
(+43 4282 2660)
Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine.
We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request. If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.
Cancellation until 14 days before arrival is free of charge. In case of a cancellation within 14 days before your arrival, we will charge the following cancellation fees:
Summer
13 to 7 days before arrival
45% of the total amount of the booked stay
6 days to 1 day before arrival
75% of the total amount of the booked stay
On the day of arrival
90% of the total amount of the booked stay. In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount.
Winter
Up to 28 days before arrival
15% of the total amount of the booked stay
27 to 7 days before arrival
30% of the total amount of the booked stay
6 days to 1 day before arrival
75% of the total amount of the booked stay
On the day of arrival
90% of the total amount of the booked stay In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount.
In case of an early departure or a late arrival, no refund on package arrangements is possible.
Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.
The following scenarios are covered:
- A quarantine ordered in written form by the public health department or doctor
- The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey
When cancellations are not covered:
- Out of fear of infection (even with high infection numbers on site)
- Because of the belonging to the so-called 'risk group'
- Due to general exit limitations or travel warnings
Read more about our insurances here.
There are a large number of barrier-free areas in our hotels. Of course, we will also be happy to help you overcome any obstacles and assist you whenever necessary.
The following rooms of the Falkensteiner Hotel Sonnenalpe are accessible barrier-free:
- Lobby
- Bar + bar terrace
- Restaurant
- Indoor pool area and outdoor pool
FALKENSTEINER DIRECT BOOKING BENEFITS
20% Discount on SPA Treatments
Book the treatments of your choice prior to your vacation to save -20% at our Acquapura SPAS.
Best price
Reserve your room through an official Falkensteiner booking channel for the guaranteed lowest price.
Easy protect
Book it when you make your reservation and get your money back in the event of illness.
Our voluntary flat-rate tip
Tipping has a long tradition, especially in Austria, and is regarded as financial appreciation and a thank you for special service. However, the increase in cashless payments means that tipping is becoming more and more complicated. In addition, we have changed the concept in some of our hotels and included more services. This means that there is even less opportunity to tip when paying.
After an increasing number of requests from our guests for ways to give tips in an uncomplicated way, we have created the voluntary flat-rate tip.
With this we take the liberty of adding 10 euros per night/room to your bill as a voluntary tip, provided you were satisfied with the service. You have the option to cancel, reduce or even increase this amount at any time. Of course, you can still tip individually.
We will inform you again in detail about our voluntary flat-rate tip at check-in and check-out and will also be happy to accept your wishes here.
This model is not only a service for our guests but also puts a smile on the faces of our staff. And we would like to thank you for this!
Good to know
Every Falkensteiner hotel that offers the voluntary flat-rate tip has its own tip committee. The committee consists of one employee per department and decides how the money is to be distributed.