All you need to know about Hotel & Spa Alpenresidenz Anterselva

Activities

Is access to the fitness room still possible?
The fitness room will be open as normal

What about the pools?
The outdoor pool will be open. The indoor pool will be accessible with some limitations due to the security measures.

Will there be a bike rental service?
We will continue to offer bike and e-bike rental, but we ask you to bring your own bike helmets with you, if possible.

SPA

Will there be a SPA offer? What about the saunas?
There will be a limited SPA offer (e.g. some of the massages will be available), which can only be booked with reservation. The saunas will be open but with some limitations due to the security measures.

Restaurant

Will there be a breakfast buffet?
We will continue to offer a breakfast buffet, but the buffet will be subject to the obligation to wear face masks and gloves (if you do not have your own, we will be happy to provide them).

What is the general situation with the mask obligation?
In general: the mask can be taken off during the meal or while sitting at the table, but must be put on again when getting up.

Is room service offered?
Room service is available for an additional charge.

What are the procedures in the restaurant?
On the first day you will be accompanied by our service staff to your table, which is at your disposal during your stay. The restaurant area will be open during the regular opening hours. There will be no different rotations.

General

What is open in South Tyrol?
In South Tyrol the open-air swimming pools, the lakes, the alpine huts, the mountain railways, the public Transport and shops are open under certain conditions

Check In & Check Out

Will the check-in/check-out times change?
Check in/Check out times remain as they are at the moment and are not changed (Check in from 2 pm, Check out until 10 am). At the Check-out there will be the possibility to receive the invoice at the reception.

Can I pay cash?
Contactless payment is recommended, but cash is also no problem. Please note that the cash limit in Italy is 1.999€.

All group-wide corona measures can be found here.

Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.

The following scenarios are covered:

• A quarantine ordered in written form by the public health department or doctor
• The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey

When cancellations are not covered:

• Out of fear of infection (even with high infection numbers on site)
• Because of the belonging to the so-called 'risk group'
• Due to general exit limitations or travel warnings

Read more about our insurances here. 

Arrival

From 2.00 pm

Departure

Until 10.00 am

Early Check-In & late Check-Out

On request, depending on availability and for an additional charge

Address

Falkensteiner Hotel & Spa Alpenresidenz Anterselva
Via Paul Zingerle 4
IT-39030 Anterselva di Sopra

Contact

Tel. +43-50-991180-52
E-Mail antholz@falkensteiner.com

Transfer Service

Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here

We provide some outside parking spaces and also an underground garage (Summer free of charge / Winter for a fee)

Restaurant

Breakfast

Daily: from 7.30 to 10.30 am

Snackbuffet

Daily: from 2.30 pm to 5.00 pm

Dinner

Daily: from 7.00 pm to 8.15 pm

Acquapura SPA

Indoor pool 

Daily: from 7.00 am to 7.30 pm

Outdoor pool

In Summer, daily from 12.00 pm to 7.30 pm   
In Winter, daily from 5.00 pm to 7.30 pm

Sauna

Daily from 2.00 pm to 7.30 pm

Beauty

Daily from 12.00 pm to 7.00 pm

Gym

Daily: from 7.00 am to 7.30 pm

Contact

E-Mail beauty.antholz@falkensteiner.com

Reception   

Daily: from 8.00 am to 9.30 pm

We would like to point out that due to the constantly changing COVID regulations, changes to the included services are possible. 
You will find the latest information under the item "Corona measures".

Board

Falkensteiner ¾ board

– Welcome Home Drink
– Generous breakfast buffet with great variety of fresh bread, homemade jam and delights, sweet cakes and croissants,
    fresh fruits and cereals, vitamin juices and freshly made egg specialties
– Snack buffet in the afternoon with homemade delights
– Delicious 5 course choise menu with salad buffet and great variety of Antipasti, fresh fruits and local cheese assortment
– Themend evenings such as a South Tyrolean specialty evening
– Barbecue evenings in July and August in our garden
– We offer special meals for people with intolerances, allergies or special nutrition needs
– Tea, fresh water and fresh apples in our sauna area

WELLNESS

– Relax and well-being in our swimming and wellness area Acquapura SPA on 1.000 sq m with heated panorama indoor and outdoor pool,
    sauna area with Finnish outdoor sauna, bio sauna, steam bath and no-clothing outdoor area, Kneipp basin and relax room with water beds
– Fitness area with modern sports equipment
– Massage and beauty area with a great variety of treatments (subject of charge)
– Wellness bag at your disposal during your stay with cuddly bathrobe, slippers and towel
– Steam session and peelings in the sauna with our expert
– Hang around in our hammock in the wood during summer season
 

ACTIVITIES

Summer

– Personal active-guide for insider advice and individual holiday highlights
– Guided activities and excursions with our active guide
– Excursions in the natural perserve Vedrette di Ries-Aurina Nature Park and surroundings with individual assistance,
    stopping by in typical mountain huts and enjoying wonderful views
– Easy themed hikes in the surroundings, like herbs-hike, nature- and plant-hike, mindfulness-hike and much more
– Guided bike tours in the Pustertal valley
– Slacklines for more balance in our garden
– Rent of mountain bikes and e-bikes (e-bikes subject to charge) for bike tours through the region
– Rent of hiking sticks, hiking maps of the region and backpacks
– Interactive map of trails with excursion suggestions to download on your devices
– Premium partner hotel of the Golf Club Pustertal with many advantages
– Holidaypass Premium: participation at the activities program of the region

Winter

– Weekly cross-country skiing lessons at the Ski School of Anterselva (starting from 7th of January)
– Skibus to Plan de Corones, skiing area no. 1 in South Tyrol, as well as to the Biathlon and cross-country skiing Center Anterselva
    with departure directly in front of the hotel
– Own skishuttle to the Biathlon and cross-country skiing Center Anterselva in January, February and March
– Rent of snowshoes, sledges, hiking sticks, hiking maps and backpacks
– Interactive map of trails with excursion suggestions ready to download on your devices
– Holidaypass Premium: participation at the activities program of the region

Adults Only

– From 14 years old

ENTERTAINMENT

– Various evening entertainment program
– Swinging music evenings with live music
– Atmospheric piano evenings
– Library and reading room with literature and books as well as regional and international magazines and newspaper

FURTHERMORE IN THE HOTEL

– Wi-Fi in the whole hotel
– Interactive system with all information about the hotel and the region
– Deposit for your bike and golf equipment
– Parking space and garage (for charge) direct at the hotel
– Charging station for electriv cars
– Holidaypass Premium – more mobility: free use of all public transport system in the region of South Tyrol and rich activities program
– Storeroom for your skiers with lockers

Our whole hotel is a non-smoking building

You want to spend a relaxing vacation with your dog and enjoy an excellent service for your four-legged friend?
The Falkensteiner Hotels offer everything for a dog's welfare

Highlights for a holiday with your four-legged friend

– Arrival package for each dog (treats, chew bone, etc.)
– Tips for walking paths (corresponding to weather conditions)
– Dog-walking service (upon request and reservation at the reception)
– Dog blanket, towel, feeding bowl and bandana (also available for purchase)

Our four-legged friends are allowed to be in the guest room, in the lobby and the bar area
Please be considerate of the fact that pets are not allowed in the Restaurant, Breakfast room, Pool, SPA & Wellness area

Rate for a holiday with your dog

€ 15 per night (food not included)

Nowadays many people have food intolerances or want to abstain entirely from animal products. For us, it goes without saying that we contribute to your holistic wellbeing on holiday in culinary terms and respect food as much as we respond to your individual dietary requirements and individual nutritional needs. From tofu to seasonal, home-made vegan dishes, and special vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads if you order them in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.  

If you have a diet which is vegan and/or gluten or lactose-free, we would be pleased if you could inform us when booking or a couple of days before you arrive.

Unless stated differently in the offer, following general cancellation conditions apply:

Cancellation until 14 days before arrival is free of charge

In case of a cancellation within 14 days before arrival, we will charge the following cancellation fees:

13 days to 7 days before arrival

45% of the total amount of the booked stay

6 days to 1 day before arrival

75% of the total amount of the booked stay

In case of a no-show and early departure

On the day of arrival, in case of a no-show, unused rooms or an early departure we reserve the right to charge 100% of the total amount

We recommend you to purchase travel cancellation insurance

Guarantee Policy

Your credit card is required as a guarantee for your booking.