For a pleasant stay in our Falkensteiner Premium Apartments edel:weiss we have summarized the most important information for you. Read more about our apartments in the Katschberg region and book now your dream holidays!
From 3.00 pm
Until 10.00 am
Whether from the airport or from the train station: request our transfer service for your individual pick-up.
Request transfer service here
Since we know that booking a trip currently causes insecurity for many people, and because we would like to remove this worry from our guests, we have developed a Premium Corona Travel Insurance for you with HanseMerkur Versicherung. Should you be unable to start your trip or have to depart from your trip earlier due to a Covid infection or suspected case of infection, the insurance will cover your entire travel costs without deduction.
The following scenarios are covered:
- A quarantine ordered in written form by the public health department or doctor
- The transportation by third parties (e.g. airport personnel) or the entry into the rental object is denied by the owner at the beginning of the journey
When cancellations are not covered:
- Out of fear of infection (even with high infection numbers on site)
- Because of the belonging to the so-called 'risk group'
- Due to general exit limitations or travel warnings
Read more about our insurances here.
Underground parking: € 9,- / day (€ 54,- / week)
Restaurant at Hotel Cristallo
Daily: from 7.30 am to 10.30 am
Daily: from 12.00 pm to 1.30 pm
Daily: from 6.00 pm to 8.30 pm
Summer season, daily: from 12.00 pm to 12.00 am
Winter season, daily: from 10.00 am to 12.00 am
Acquapura SPA at Hotel Cristallo
daily: 07:00 am - 08:00 pm
Beauty and Massage
daily: 09:00 am - 08:00 pm
Acquapura SPA reception
Daily: from 9:00 am to 8.00 pm
Daily: from 10.00 am to 8.00 pm
Daily: from 8.00 am to 8.00 pm
Daily: from 9.00 am to 8.00 pm
Kids SPA at Hotel Cristallo
Daily: from 7.00 am to 8.00 pm
Children's sauna world
Daily: from 1.00 pm to 8.00 pm
Falky Land im Hotel Cristallo
Winter: Sunday to Friday from 9.00 am to 8.00 pm, Saturday closed
Summer: Sunday to Friday from 9.00 am to 8.00 pm, Saturday from 10.00 am to 6.00 pm
- Free use of our 2.000 m² Acquapura SPA Wellness and Water World, with indoor and outdoor pool, Falky's Acqua World with waterslide, fitness room
- Falky-Land with childcare from 3 years, 6 days a week
- Falky children’s SPA with children’s sauna
- Welcome drink (in winter only on Saturday)
- Wellness package with swim bag and bathrobe (hired for the duration of your stay – for a fee in summer season)
- Baby equipment upon request prior to arrival
- Sports and entertainment program
- Free WiFi in rooms and the public area
All areas in the hotel are nonsmoker areas.
Unfortunately pets are not allowed in the apartments.
For holiday with dogs have a look at our dog friendly hotels:
- Schlosshotel Velden
- Hotel Sonnenalpe
- Hotel Schladming
- Balance Resort Stegersbach
- Hotel & Asia Spa Leoben
- Hotel Maria Prag
- Hotel Bratislava
- Hotel & Spa Iadera
- Premium Apartments Senia
- Apartments Lake Garda
- Hotel & Spa Anterselva
Today many people have food intolerances or want to abstain from animal products entirely. For us, it goes without saying that we add to your holistic wellness on holiday, as well as with respect to food, by catering to your individual dietary requirements. In our restaurants vegan meals are available on request. From tofu to seasonal, home-made vegan dishes, and special commercially-available vegan convenience products, seasonal fruit and sorbets. For breakfast enjoy seasonal products such as fruit, vegetables, jams and margarine. We are happy to serve you vegan spreads when you order in advance. Gluten-free and/or lactose-free products such as pasta, baked goods, cheese and sausage products, spreads and cereals are all available on request.
If you have a diet which is vegan and/or gluten or lactose-free, we request that you inform us at the time of booking or a couple of days before you arrive.
Unless otherwise stated in the offer, following general cancellation conditions shall apply.
In case of a cancellation of your stay, we will charge the following cancellation fees:
Up to 28 days before arrival
15% of the total amount of the booked stay
27 to 7 days before arrival
30% of the total amount of the booked stay
6 days to 1 day before arrival
75% of the total amount of the booked stay
On the day of arrival
90% of the total amount of the booked stay
In case of a no-show, unused rooms or an early departure, we reserve the right to charge 100% of the total amount.
In case of an early departure or a late arrival, no refund on package arrangements is possible.
The intermediate cleaning incl. change of laundry for the apartment is not included in the price and is optional.
Intermediate cleaning winter season:
€ 127,- / Apartment 100 qm
€ 105,- / Apartment 75 qm
€ 84,- / Apartment 45 qm
Intermediate cleaning summer season:
€ 87,- / Apartment 100 qm
€ 75,- / Apartment 75 qm
€ 64,- / Apartment 45 qm
Kitchen set with 2x kitchen towels, detergent and detergent for dishwasher, sponge (€ 10,90 per set)
Summer season: You are welcome to receive at the hotel reception for a fee (€ 16.50 / pers.) a SPA bag filled with a cuddly bathrobe, flip flops and sauna towel.
Your room bill can be paid cash, with your bank card, VISA, Master Card, Diners Club and American Express.